Campus Mail Specialist
About The Position
The Senior On-Site Service Specialist provides onsite operations support, including high-volume copying, binding and finishing, shipping and receiving, and handling incoming and outgoing mail and fax transmissions. The role may also include copier maintenance and repair, filing and document archiving, reception, housekeeping, call center support, meeting room setup, and other building support duties. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration. The specialist responds to customer requests and service calls, keeps copier areas stocked and orderly, maintains service and meter logs, tracks supplies and billing information, and delivers completed work to designated locations. Duties may involve travel between customer buildings, occasional overtime or off-hour emergency response, and other tasks as assigned.
Requirements
- High school diploma or GED.
- 1–2 years of related work experience.
- Knowledge and understanding of shipping and receiving procedures.
- Ability to work independently and flexibly to complete projects.
- Ability to determine appropriate shipping methods and packing materials and verify incoming packing slips for accuracy.
- Ability to understand mail delivery instructions.
- Troubleshooting and problem-solving skills.
- Ability to read and understand technical information in manuals, parts books, and related publications.
- Excellent customer relations and verbal communication skills.
- May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh.
Nice To Haves
- Related copy job experience is preferred.
- Working knowledge of copiers and related equipment and repair is preferred.
- Basic electronics knowledge is preferred.
Responsibilities
- Operate high-volume copy machines and perform binding and finishing work.
- Inspect convenience copiers daily, check output quality, clear paper jams, and report specific problems to technicians.
- Perform repair service on customer copier equipment.
- Maintain management records, supply inventories, daily meter logs, and service logs.
- Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
- Calculate charges for completed jobs and maintain billing logs.
- Respond to and coordinate customer service calls.
- Perform filing, including purging and archiving documents when requested.
- Deliver completed jobs to designated locations within or outside the site.
- Answer customer questions about the status or feasibility of job requests.
- Keep convenience copier areas neat and stocked.
- Perform shipping and receiving duties.
- Set up meeting and conference rooms as needed.
- Move building occupants within assigned facilities as needed.
- Perform re-lamping and light maintenance as assigned.
- Perform occasional cleaning duties as needed.
- Work periodic overtime on nights and weekends, including off-hour emergency response, as required.
- Use production, bindery, mailing, and office equipment to complete contracted jobs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
