Senior Office Assistant

Texas Tech University•Lubbock, TX

About The Position

Performs clerical duties of a specialized or technical nature, which may be performed in a variety of settings. Responsibilities may include basic bookkeeping, typing, word processing, filing, sorting, posting, verifying, recording, and data coding and processing of moderate complexity. A general understanding of organizational policies and procedures and some expertise in the area of assigned work is required. Duties are performed under direction within established policies and procedures with job performance based upon completion of assigned tasks. Ability to analyze and interpret data. Provide feedback, designs, proposals and plans on all tasks as they relate to the vision and mission of the TTUHSC and the SOM. Work with all aspects of the TTUHSC, to include, Administration, Faculty and Staff. Interact with outside Agencies to provide valuable contacts and support for all goals and initiatives. Fax intake and processing Manage incoming faxes. Direct to appropriate workqueue (WQ) Utilizing software, databases, scripts, and tools appropriately. Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service. Take part in training and other learning opportunities to expand knowledge of organization, clinics and position. Adhering to all company policies and procedures.

Requirements

Proficiency in written and mathematical processes
Completion of high school or the equivalent
One year clerical experience
Additional education and/or related experience to equal one year may substitute on a year for year basis

Responsibilities

Basic bookkeeping
Typing
Word processing
Filing
Sorting
Posting
Verifying
Recording
Data coding and processing of moderate complexity
Analyze and interpret data
Provide feedback, designs, proposals and plans on all tasks as they relate to the vision and mission of the TTUHSC and the SOM
Work with all aspects of the TTUHSC, to include, Administration, Faculty and Staff
Interact with outside Agencies to provide valuable contacts and support for all goals and initiatives
Fax intake and processing
Manage incoming faxes
Direct to appropriate workqueue (WQ)
Utilizing software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Take part in training and other learning opportunities to expand knowledge of organization, clinics and position
Adhering to all company policies and procedures