Senior Office Assistant

Michigan Technological University•Houghton, MI

10d•Onsite

About The Position

Michigan Technological University is seeking a Senior Office Assistant for our Engineering Fundamentals department. This position supports the Engineering Fundamentals Department (EF) with excellent customer service to faculty, staff, students, and visitors. This position provides professional administrative and clerical support functions for the EF department and requires the ability to work with accuracy and attention to detail.

Requirements

High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
One year of office/clerical experience
One year of customer service experience
One year of experience using personal computers and basic software packages, such as Microsoft Office Suite and Google Suite
Excellent interpersonal, customer service and oral/written communication skills.
Demonstrated ability to independently organize and prioritize in a fast-paced environment.
Demonstrated ability to use judgment when dealing with confidential information.
Demonstrated ability to meet deadlines.
Demonstrated ability to work with accuracy and attention to details.
Demonstrated ability to work effectively with frequent and multiple interruptions.
Demonstrated knowledge of proper grammar, spelling and punctuation.
Demonstrated ability to adapt to change.

Nice To Haves

Experience using advanced features of word processing applications such as utilizing columns or tables, sorting, and mail merges
Experience using advanced features of spreadsheet/database software
Experience using Web Focus
Demonstrated ability to work independently and take the initiative to solve problems.
Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of a service environment.
Demonstrated knowledge of University policies and procedures
Demonstrated ability to learn new computer skills
Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.

Responsibilities

Provide excellent customer service to a diverse population of both internal and external customers in a professional, friendly, and courteous manner, independently respond to inquiries and provide information on established programs and services.
Greet customers, receive, screen, route and/or respond to telephone calls, engineering emails, and other correspondence.
Handle daily campus mail pick up and distribution. Send out UPS and FedEx packages
Order and maintain office supplies
Reallocate purchasing card and process reimbursements
Assist with special projects, events, and department functions
Process check requests, reallocations, purchase requisitions, invoices, cash deposits, banquet, and entertainment forms
Maintain email lists; ensure regular updates with personnel changes
Assist in creating publications as needed
Utilize Microsoft Office Suite and Google Suite
Coordinate and process mailings
Process student Electronic Personnel Action Forms as needed
Access reports such as Banner, Webfocus, Aspire, and Digital Measures
Serve as equipment coordinator; maintain equipment inventory utilizing ASPIRE
Manage department calendars for classes and meetings; arrange for appropriate resources, including audio/visual needs, distribute agendas, and follow up as needed.
Other duties as assigned
Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
Apply safety-related knowledge, skills, and practices to everyday work.