Senior OCM Consultant

Concentrix•Usa, TX

7d•Remote

About The Position

We're Concentrix, an intelligent transformation partner that is solution-focused, tech-powered, and intelligence-fueled. We are the global technology and services leader powering the world's best brands. With unique data and insights, deep industry expertise, and advanced technology solutions, we are the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients, hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Requirements

5–8+ years of Organizational Change Management experience, preferably supporting technology implementations and digital transformations.
Experience contributing to OCM programs for enterprise technology deployments (e.g., ServiceNow, CRM, ITSM, HRIS, ERP, AI, or digital workplace solutions).
Strong background in change management, stakeholder engagement, communications, training, and user adoption activities.
Ability to translate technical and process changes into business impacts and user-focused messaging.
Strong facilitation, presentation, stakeholder management, and consulting skills.
Experience working within matrixed project environments and partnering with cross-functional teams.
Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
Comfortable working in fast-paced environments with evolving priorities and ambiguity.
Bachelor's degree required (Business, Communications, Organizational Development, or related field preferred).
Prosci or CCMP certification preferred.

Nice To Haves

project/program management experience or certifications (PMP, Scrum, Agile, etc.).

Responsibilities

Support the OCM Lead in the execution of change management strategies across technology implementations and transformation initiatives.
Lead assigned OCM workstreams and deliverables while collaborating with project teams to ensure alignment with project milestones and release schedules.
Conduct stakeholder analyses, change impact assessments, and organizational readiness activities.
Develop and execute communication, training, and engagement plans to support adoption of new systems, processes, and ways of working.
Partner with business and technical teams to identify change risks, resistance points, and adoption challenges; recommend mitigation strategies.
Facilitate workshops, focus groups, stakeholder meetings, and feedback sessions to inform and support change initiatives.
Create executive-ready presentations, project updates, communications, and training materials.
Assist in developing change networks, champion programs, and leadership engagement activities.
Support the collection and analysis of adoption metrics, user feedback, and readiness data to inform change interventions.
Collaborate with cross-functional teams to ensure a consistent and positive end-user experience throughout the transformation journey.
Contribute to the continuous improvement of OCM methodologies, tools, and templates.
Provide coaching and guidance to junior team members when appropriate.