Senior Occupancy Planner

JLL•Houston, TX

8d•Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for an Senior Occupancy Planner to join our Occupancy Planning and Management team. This role is onsite 3 days per week in Houston, TX. Role Purpose The Occupancy Planner is on the front line of solving today’s dynamic workplace challenges with hybrid and remote working strategies. Using the latest software and business intelligence tools, you will ensure all properties are optimized under the client’s workplace strategy. Join us and our client in creating inspirational, sustainable workplace experiences for our people and community.

Requirements

Diploma level qualification or higher in the real estate industry, architecture, related field or equivalent professional experience.
4 or more years work experience in occupancy or space planning for corporate clients; or interior office planning, furniture planning/management, move/project management, or related Facilities function in a corporate real estate role.
AutoCAD experience is required.
Advanced skills in Microsoft Excel (pivot table, V-lookup, charts, formulas).
Advanced skills in Microsoft PowerPoint (graphics, layouts, storytelling).
Excellent communication skills – both written and spoken.
Strong interpersonal skills, able to understand complex ideas and communicate them to others.
Ability to interact with senior-level external and internal clients.

Nice To Haves

Working knowledge of office design principles.
Literacy in reading and interpreting floor plans.
Understanding of occupancy utilization.
Knowledge of workplace trends such as the mobile workplace.
Understanding of hybrid working, sharing ratios, collaboration space, and the components of office space (desking, meeting, amenity, support, and specialized spaces).
Knowledge of tools and methods for measuring workplace utilization.
Ability to interpret utilization data and identify opportunities to optimize the portfolio.
Creative thinker & problem solver.
Critical thinking skill sets.
Ability to tell a story through data.
Attentive to detail and accuracy - particularly numbers and trends.
Ability to consolidate data and floor plans into PowerPoint presentations for clients.
Familiarity with workplace reservation tools and utilization technologies highly desired.
Working knowledge of corporate real estate process including transactions, leasing, lease options, and their impact on occupancy scenarios will be helpful.

Responsibilities

Solve the client’s occupancy and space issues within the framework of corporate workplace programs, metrics, and strategy.
Track, analyze, and update space data to assist in the development of scenarios and options for our client's real estate portfolio across the Americas.
Develop space requirement programming for projects; stack plans, block plans, and test fits.
Respond to incremental space requests.
Update space layouts.
Track and manage utilization data and trends.
Perform data analysis in Excel.
Produce visual charts & graphics in PowerPoint.
Respond to Real Estate team and end user requests for incremental office space, and resolve their workplace issues by understanding their business needs.
Gather the customer’s space requirements/scope through asking the right questions and active listening to understand the underlying business needs.
Proactively develop space programs and present solutions that align with the workplace strategy and meet the business requirements for all participating teams.
Deliverables may include stacking plans, allocation plans, adjacency diagrams, migration plans and move sequencing, as well as block plans to convey future use of space and/or layouts, using graphic tools (Adobe, SketchUp, AutoCAD).
Projects vary from incremental furniture changes to densification and restacking, to full renovation or new builds.
See incremental space requests and churn moves through to completion.
Support implementation of major projects on larger projects, including tracking occupancy and allocations, and phased moves.
Foster critical relationships between various individuals and organizations, and ensure coordination and collaboration among various business units, especially regional facility operations, transactions, and project management functions.
Interact with business leaders and the client’s internal CRE team up to the senior manager level.
Become familiar with space utilization methods and the presentation of utilization data and identify trends and opportunities in the portfolio.
Work closely with local site teams across the client’s portfolio to gather and validate occupancy data related to people and space to be used in the measurement of space utilization and office efficiency.
Work regularly in CAFM/IWMS system to maintain space types, business org allocations, neighborhoods, and other records.
Maintain office floorplan layouts and produce furniture / layout test-fits for client projects using AutoCAD.
Support office reservation systems and perform administrative updates when space layouts change.