Observability architect

Capgemini • New York, NY

1d • $101,140 - $182,624 • Onsite

About The Position

Capgemini is seeking a Senior Observability Architect to lead enterprise observability strategy, platform modernization, and operational excellence initiatives across hybrid cloud environments. This customer-facing role partners with engineering, operations, and support teams to drive Grafana Cloud adoption, establish observability standards, improve production support readiness, and deliver scalable monitoring solutions that enhance system reliability and performance. The role is onsite in Basking Ridge, New Jersey.

Requirements

• At least 10 years of experience in Observability, Site Reliability Engineering, Cloud Operations, Platform Engineering, or Enterprise Architecture.
• Strong experience building and modernizing enterprise observability platforms.
• Hands-on experience with Grafana Cloud, Grafana Alloy, OpenTelemetry, Mimir, Loki, Tempo, and IRM.
• Experience leading large-scale migrations from New Relic and other monitoring platforms.
• Strong expertise in monitoring, logging, tracing, telemetry, alerting, and dashboard development.
• Experience designing and implementing SLIs, SLOs, anomaly detection, predictive alerting, and reliability frameworks.
• Strong knowledge of AWS Cloud Services and hybrid infrastructure monitoring.
• Experience with Splunk, Power BI, and SQL.
• Experience supporting production operations, incident management, and service restoration processes.
• Strong understanding of observability governance, telemetry quality, and operational readiness practices.
• Experience working with distributed support, infrastructure, and engineering teams.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience working in Agile/Scrum environments.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

Nice To Haves

• Relevant cloud, observability, or architecture certifications are preferred.

Responsibilities

• Lead observability strategy, architecture, and operational excellence initiatives across enterprise platforms.
• Provide technical leadership to Operations and Production Support teams.
• Define end-to-end observability architecture, standards, SLIs, SLOs, and signal models.
• Drive continuous improvement initiatives focused on reliability, system health, and MTTR reduction.
• Ensure operational readiness and supportability of platform changes before production deployment.
• Lead enterprise migration from New Relic to Grafana Cloud.
• Design observability standards for AWS and hybrid on-premises environments.
• Standardize telemetry collection using Grafana Alloy and OpenTelemetry.
• Develop monitoring, logging, tracing, dashboarding, and alerting frameworks.
• Architect solutions using Grafana Cloud, Mimir, Loki, Tempo, and IRM.
• Design dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring.

Benefits

• Paid time off based on employee grade, including 12–25 vacation days depending on grade, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans, including 401(k) in the U.S. and RRSP in Canada.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior