Senior NICE CXone Solutions Architect (U.S or LATAM Only) (100% Remote)

Allshore Talent • Ambinany, CA

16h • Remote

About The Position

Condado is hiring a senior NICE CXone expert to serve as a solutions architect and hands-on builder, dedicated full-time to a key client account. The role covers the full NICE CXone platform, including Enlighten AI and the NICE–Salesforce integration. The architect will lead strategy discussions with senior client stakeholders and build the solutions they design. The initial engagement is expected to last 6 to 9 months, followed by ongoing work supporting Condado’s high-end clients and larger NICE engagements. The position is 100% remote and limited to candidates in the U.S. or LATAM. The target start is approximately 3 to 4 weeks from the posting; the final hiring step includes a short introductory call with the client team.

Requirements

• Senior-level solutions architect experience with NICE CXone.
• Deep, hands-on knowledge across the NICE CXone platform, including integration knowledge.
• Hands-on development experience building CXone solutions, not only designing them.
• Experience with NICE Enlighten AI capabilities.
• Experience with the NICE–Salesforce integration, including recent changes.
• Strong client presence and comfort leading meetings with demanding senior stakeholders and answering complex questions on the spot.
• Ability to discuss contact center strategy as well as technical implementation.
• Availability for a full-time, dedicated commitment to one client engagement.

Responsibilities

• Serve as the dedicated, full-time NICE CXone expert for a client account.
• Architect and hands-on build solutions across the full NICE CXone platform.
• Design and implement Enlighten AI capabilities, such as using AI to score script adherence and drive skill assignments.
• Own the NICE–Salesforce integration, including recent integration changes and upgrades to the new integration.
• Lead working sessions with client stakeholders, often on short notice, about contact center strategy and complex use cases.
• Answer technical and strategic questions in client meetings and act as a trusted advisor.
• Deliver feature enhancements and integration upgrade work across related workstreams.
• After the initial engagement, support high-end clients and larger NICE engagements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed