Solutions Engineer, Post-Sale (Remote LATAM or US)

Whippy

1d • Remote

About The Position

Whippy is hiring a post-sale Solutions Engineer to design and build customer solutions and own a book of customers end to end. This is not a pre-sale demo role. After a deal closes, the Solutions Engineer scopes customer problems, builds workflows, AI agents, automations, and integrations, and helps customers realize value, renew, and expand. The role focuses primarily on staffing customers and their data integrations with applicant tracking systems (ATSs).

The Solutions Engineer works across technical, strategic, and commercial responsibilities: mastering Whippy's products, understanding customer pain points and desired business outcomes, and managing retention and expansion opportunities. The role is part of a six-person Customer Success team and reports directly to the Head of Customer Success. It is remote for candidates based in Latin America or the United States, with working hours aligned to Eastern Time starting at 8 a.m. ET. Compensation is competitive based on experience and includes monthly performance bonuses.

Requirements

• 2–5 years of experience in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role at a SaaS company; candidates with unconventional backgrounds are also welcome to explain their relevant experience.
• Clear, proactive communication with customers and teammates, including strong written and verbal communication, expectation-setting, and regular updates.
• Ability to process information quickly, ask for needed information, and arrive prepared for customer calls.
• Curiosity, coachability, openness to feedback, and a low-ego approach to learning.
• Comfort with technical tools and building solutions; coding is not required.
• Strategic and commercial judgment, including comfort owning retention and growth outcomes and discussing upgrades.
• Strong customer experience judgment and the ability to offer well-reasoned advice.
• Self-direction, organization, initiative, and the ability to manage a customer book and calendar independently while remaining calm under pressure.
• Fluent written and spoken English.
• Based in Latin America or the United States and able to work Eastern hours; the workday starts at 8 a.m. ET.

Nice To Haves

• Experience in the staffing industry.
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

Responsibilities

• Design and build customer solutions in Whippy without engineering support, including workflows, AI voice and text agents, automations, and data syncs to customer ATSs.
• Scope technical requirements with customers, translate them into working solutions, and test and verify each component before launch.
• Own the customer relationship after go-live, from onboarding through renewal and expansion, serving as the single point of contact and trusted technical advisor.
• Manage multiple customers and projects simultaneously and prioritize work based on impact.
• Proactively contact customers, ask questions, and address potential problems before they become escalations.
• Own gross and net revenue retention and work toward performance targets.
• Connect product usage to business outcomes and report value using metrics that matter to customers.
• Identify expansion signals and refer qualified leads to Sales when usage exceeds the current contract.
• Turn customer successes into case studies, references, and testimonials.
• Provide candid, strategic advice, guiding customers toward work that will advance their business outcomes.
• Advocate for customers and share their feedback with Product, Sales, and Engineering.
• Experiment with improvements, iterate, and document learnings.

Benefits

• Competitive compensation based on experience.
• Monthly performance bonuses.
• Coaching and support from the Head of Customer Success.
• Opportunity to take on a crucial role in building the Customer Success team and program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed