Senior Network & Systems Engineer

City of Sunnyvale•Sunnyvale, CA

4d•Onsite

About The Position

The City of Sunnyvale is currently recruiting for a Senior Network & Systems Engineer within the Information Technology Department's Infrastructure Services Division. This role is ideal for an experienced IT professional with strong data center experience, particularly in server, storage, and virtualization technologies. The position involves designing, implementing, maintaining, and supporting the City's enterprise infrastructure to ensure reliability, security, and availability. Key responsibilities include troubleshooting complex infrastructure issues, monitoring system capacity and performance, planning and implementing upgrades, developing technical documentation, coordinating with vendors and other IT teams, providing technical guidance, and leading small to medium-sized infrastructure projects. The Senior Network & Systems Engineer classification is the advanced journey level in the series, characterized by a high level of responsibility, complexity, and independence. Candidates must demonstrate expertise in at least two of the following areas: Voice and Data Networking, Telecommunications and Radio Networking, or Server/Storage/System Administration.

Requirements

A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management, or closely related field AND six years of experience in any two of the focus areas; OR
An Associate’s degree or have completed 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, business information systems, computer science, information technology, or closely related field AND six years of experience in any two of the focus areas; OR
A Bachelor’s degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, computer engineering, information technology, engineering, or related field; AND five years of experience in any two of the focus areas
At least one of NetApp Certified Data Administrator (NCDA), Palo Alto Networks (PAN) Accredited Configuration Engineer (ACE), VMWare Certified Professional (VCP), Cisco Certified Network Professional (CCNP) or Microsoft Certified Solutions Associate (MCSA) certification AND six years of experience in any two of the focus areas.
Knowledge of principles and practices of excellent customer service.
Knowledge of principles and practices of ITSM (IT Service Management) systems to include incident/problem management; request fulfilment; knowledgebase; asset management and IT service catalogs.
Knowledge of network traffic and performance parameters, including understanding telecommunications theory and practice.
Knowledge of methods and procedures of systems administration and security and integrity maintenance.
Knowledge of connectivity, system integration, and network design.
Knowledge of structure development, features, and access including configurations protocol and interfacing.
Knowledge of current developments and trends of network technologies and/or server/data storage technologies.
Knowledge of principles and methods of system and storage capacity, physical, virtual and cloud-based Local Area Network wiring and distribution methods.
Knowledge of Wide Areas Networking Connectivity utilizing T1, T3 and fiber backbone transports.
Knowledge of Wireless and radio networking methods and transports.
Knowledge of advanced cybersecurity practices and procedures.
Knowledge of office methods, procedures, software and equipment.
Knowledge of applicable industry and safety codes and technology standards.
Knowledge of principles of project management, task completion and resource management.
Knowledge of Microsoft Office, Microsoft Project and Microsoft Visio.
Knowledge of team formation and execution; how to motivate teams.
Knowledge of cost-benefit analyses to recommend the most effective solution.
Ability to provide excellent customer service.
Ability to communicate effectively, orally and in writing.
Ability to gather and document requirements for function changes and new requirements, translating user defined requirements into technical specifications.
Ability to plan, design, document, install, and support data center activities and systems of data, voice, radio and video network infrastructures, equipment, servers and applications.
Ability to effectively organize, prioritize and follow-up on work assignments in order to meet established deadlines.
Ability to create and configure network design based on requirements.
Ability to analyze network/system problems by developing and using appropriate test structures and related diagnostics.
Ability to respond promptly and effectively to requests for service, including Cybersecurity incidents.
Ability to assess and administer network and system performance and utilization.
Ability to perform cost/benefit analysis for network, server, or data center enhancement or replacement.
Ability to establish and maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public.
Ability to demonstrate initiative and exercise good judgment in the performance of duties.
Ability to prepare clear and concise written reports and technical documentation.
Ability to work independently and as a team member; recognize and set priorities and meet deadlines.
Ability to work with vendors, ensuring the priorities of the City are met.
Ability to serve as a client liaison to identify and define project requirements, scope, and objectives.
Ability to coordinate project activities, resources, and schedule with project teams.
Ability to provide guidance and direction to team members and consult with other staff.
Willingness to provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis.
Willingness to provide services in different geographical locations throughout the City as requested by users or needed.
Possession at time of hire and continued maintenance of a valid California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.

Nice To Haves

Public sector employment experience.
Experience implementing new network or server solutions and/or successfully maintaining a complex network.
Possession of NetApp Certified Data Administrator (NCDA) Certificate
Possession of Palo Alto Networks Accredited Configuration Engineer (ACE) certificate
Certified as a VMWare Certified Professional (VCP)
Possession and maintenance of CCNA (Cisco Certified Network Associate).
Possession and maintenance of MCSA: Windows Server (Microsoft Certified Solutions Associate: Windows Server).
Cisco Certified Network Professional and/or Microsoft Certified Solutions Expert: Server Infrastructure level experience.

Responsibilities

Plans, designs, recommends, installs, upgrades, and supports data center activities and systems of data, voice, radio and video network infrastructures, equipment, servers and applications to achieve optimum performance in accordance with the IT Service Level Agreement (SLA).
Reviews and evaluates technological network related needs and recommends appropriate solutions; works closely with vendors to ensure complete and successful projects.
Troubleshoots, upgrades, or configures network systems or server hardware or operating system issues to determine cause(s) of failure and resolves problems including relocation of wiring infrastructure and ensuring compliance with warranties and/or specifications.
Performs structured and complex analyses and develops integrated information flow according to documentation related to area of assignment.
Monitors system capacity and utilization and performance of systems or networks and performs necessary restructure or recommends expansion.
Upgrades network operating systems, server and storage systems and configures software.
Researches, designs, develops security and integrity of network systems to ensure protection from inappropriate access or destruction to include disaster recovery and business continuity.
Implements a preventive maintenance routine identifying weaknesses of current system to determine critical server/storage or networking issues.
Evaluates and monitors cost acquisition of network and server related items to obtain the best results, meet budget guidelines and ensure system compatibility.
Assists in the development and execution of preventive maintenance programs identifying weaknesses of current systems to determine critical server/storage or network issues, including cybersecurity.
Develops technical system documentation, training materials and provides training to users and other support staff.
Leads and coordinates IT, departmental, and vendor resources for projects in accordance with project plan.
Prepares presentation materials for meetings, documents and follows up accordingly.
Assists in the development and operations of the IT Strategic Plan (ITSP).
Provides input, recommendations on new technology and solicits technical specifications.
Communicates clearly and concisely, both verbally and in writing.
Assists in the creation of operational procedure manuals.
Sets timelines and expectations for tasks within a or various project plans.
Provides guidance to team members.
Acts as a liaison between the various divisions within the department along with the client departments.
Provides subject-matter expertise on complex technical issues related to their area of focus.