Network Systems Engineer

City of Escondido•Escondido, CA

3d•Onsite

About The Position

The City of Escondido Information Systems Department is seeking an experienced Network Systems Engineer. This role involves designing, managing, and advancing the technology systems that power essential public services. The position is part of the Network & Systems Administration Division and offers the opportunity to work with complex enterprise-level technology within the context of public service. The engineer's expertise will support technologies for City operations, emergency response, public safety, water services, transportation systems, and community maintenance and development.

Requirements

Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems or related field.
Three years (full-time equivalent) experience in troubleshooting computer systems, network installations, servers, and client/server software, including at least two years network administration experience.
Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Demonstrates honesty and ethical character traits expected of civilian personnel working with law enforcement.
Must successfully pass the police department background investigation, including review of local, state and national criminal records, personal history interview, references and employment checks, and a polygraph examination.
Ability to evaluate hardware and software requirements.
Ability to implement hardware and software changes and enhancements.
Ability to analyze, troubleshoot and resolve highly technical networking issues.
Ability to install, configure, troubleshoot and/or repair hardware and software problems.
Ability to respond to requests and inquiries from network users and provide assistance as needed.
Ability to be adaptive towards new systems and technology that may be implemented in the organization.
Ability to understand the complex relationships between different components in a networked environment.
Ability to analyze and define problems and conceptualize feasible solutions, and present all practical solutions in a concise format to non-technical users.
Ability to develop and revise computer programs.
Ability to document and diagram existing code.
Ability to coordinate meetings for product/project demonstrations for the managers of a department and other members of the Information Systems staff.
Ability to evaluate existing systems and recommend possible enhancements to systems or network components.
Ability to make the necessary changes to any computer component within the organization.
Ability to lead and coordinate the activities of a computer user group.
Ability to train other employees on either a one-on-one basis, or in a group.
Ability to understand the complex relationships between various components of a distributed system.
Ability to understand the consequences of changes on individual systems with respect to the entire organizational system.
Ability to coordinate with other staff members to meet deadlines while minimizing downtime.
Ability to demonstrate an awareness and appreciation of the cultural diversity of the community.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Knowledge of principles and practices of network system design, installation and maintenance.
Knowledge of principles of hardware and software configuration and installation.
Knowledge of current Windows operating systems for both server and workstations platforms.
Knowledge of all aspects of configuring and maintaining system security, network security, and site security for information systems using firewalls, IDS, IPS, and other means necessary.
Knowledge of all available Wide Area Networking technologies currently in use within the organization, including installation and maintenance of routers, point to point wireless, VPN, T1, MPLS, and MetroE.
Knowledge of Local Area Networking, including maintenance, installation, and troubleshooting techniques, especially dealing with the TCP/IP protocol and services, and managing a large diversified environment using TCP/IP and Vlans.
Knowledge of methods and techniques of troubleshooting hardware and software problems.
Knowledge of cabling protocols, hardware and software.
Knowledge of technical specifications, standard performance, and possible configuration options for all common components and peripherals.
Knowledge of distributed database installation, structuring, maintenance, and troubleshooting.
Knowledge of basic scripting, as well as desktop publishing or user interface design.
Knowledge of the national telecommunications infrastructure and ability to work through problems with telecommunications provider to correctly diagnose problems, troubleshoot, and expedite orders, and minimize downtime.
Knowledge of principles and practices of VOIP, SIP, and PRI.
Knowledge of principles of customer service.
Knowledge of pertinent Federal, State and local codes, laws and regulations.

Nice To Haves

Network certification or Microsoft certification is highly desirable.

Responsibilities

Performs a variety of duties in the development, installation, implementation, testing, evaluation and administration of local and wide area networks; responds to inquiries and provides technical assistance regarding all aspects of system design, installation, and troubleshooting.
Installs and configures network hardware, software and peripheral equipment; troubleshoots, diagnoses, and resolves server and networked devices hardware and software problems.
Installs and maintains network components including firewalls, routers, switches, wireless links, and other network equipment and software.
Investigates, analyzes and resolves complex network-related problems; resolves compatibility problems across City networks; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements.
Participates in the evaluation of network protocols, hardware and software to determine their applicability to City network needs; recommends and implements changes and improvements.
Monitors network security and performance; identifies unauthorized access and potential security risks; participates in projects to enhance network security operations.
Provides support to network server administrative and maintenance operations; performs back-ups; installs and configures software; installs networked equipment including servers, storage, printers, scanners, wireless access points, etc.
Provides advanced desktop support to clients; installs and configures hardware and software, operating systems and peripherals; troubleshoots, diagnoses and resolves complex hardware and software problems.
Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals.
Researches and recommends the purchase of computer related equipment and peripherals; orders equipment and software as necessary.
Collaborates with customers to determine the best hardware and software for departmental technology projects.
Performs system-wide or network-wide audits, and generates reports that include system performance, recommended changes, and any other possible data of interest, such as system security.
Assists other departments in designing, and possibly authoring the documents/programs; customizes installed software to the specific requirements of a department.
Develops network and system topology maps that assist other staff members in the department or organization to understand the relationships between systems.
Works with other positions in the department to learn the day-to-day operation of all systems and gains a deep understanding of the interrelationships of the system of systems.
Performs related duties as required.