Senior Network Operations Engineer – Tier 3
About The Position
The Enterprise Communications Services 3 (ECS3) program supports intelligence customers across multiple operating locations by designing, implementing, operating, and maintaining network, voice, video, and network-adjacent services. The program drives continuous improvement through technology modernization, baseline development and maintenance, and security compliance. The Senior Network Operations Engineer serves as a senior technical resource supporting and maintaining enterprise network infrastructure. The role troubleshoots issues ranging from end-user connectivity concerns to complex enterprise-wide incidents, working with the NOC, NetOps Tier 2, and other Tier 3 technicians. Duties include break/fix work, configuration changes, routing and switching diagnostics, and designing, engineering, and deploying network solutions that meet customer requirements, improve operational capabilities, and support mission objectives. The position requires an active TS/SCI with polygraph clearance, or TS/SCI clearance with the ability to obtain a polygraph before starting. Travel may be required up to 25% within the continental United States.
Requirements
- IAT II certification, such as Security+.
- CCNA certification.
- Familiarity with Cisco and Juniper network equipment.
- Active TS/SCI with polygraph clearance, or TS/SCI clearance with the ability to obtain a polygraph before starting.
- Education and experience: GED and 9 years of experience; associate degree and 7 years; bachelor's degree and 5 years; or master's degree and 3 years.
- Advanced knowledge of routing protocols, including OSPF and BGP.
- Experience troubleshooting and supporting GRE tunnels, VPN technologies, and VRF implementations in enterprise network environments.
- Experience configuring and troubleshooting HAIPEs and TACLANEs.
Nice To Haves
- CCNP certification.
Responsibilities
- Perform approved network changes, including port configurations, VLAN assignments, ACL implementations, route advertisements, and standards compliance activities.
- Diagnose, analyze, and resolve complex network issues by identifying root causes and implementing effective solutions.
- Execute network deployments, installations, upgrades, and technical refresh initiatives across geographically dispersed locations.
- Work independently and collaboratively within small teams with minimal supervision.
- Design and implement network solutions, perform maintenance activities, and provide advanced troubleshooting support for production environments.
- Lead investigations of complex technical problems using detailed data collection, analysis, and troubleshooting methodologies.
- Apply creativity, innovation, and sound technical judgment to achieve customer objectives and operational requirements.
- Troubleshoot and resolve issues involving routing protocols, including OSPF and BGP.
- Troubleshoot and support GRE tunnels, VPN technologies, and VRF implementations in enterprise network environments.
- Configure and troubleshoot HAIPEs and TACLANEs.
- Support and maintain enterprise network infrastructure, including break/fix activities, configuration changes, and routing and switching diagnostics.
- Design, engineer, and deploy network solutions to support customer requirements, operational capabilities, and mission objectives.
Benefits
- Flexible time off benefit.
- Learning and development resources and opportunities.
- Healthcare benefits.
- Wellness benefits.
- Financial and retirement benefits.
- Family support benefits.
- Continuing education benefits.
- Time off benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
