Senior Network Engineer – Observability & Monitoring

Iridium Satellite, LLC•Leesburg, VA

1d•Hybrid

About The Position

Iridium is seeking a Senior Network Engineer with experience in advancing enterprise monitoring and observability across complex infrastructure, systems, and business services to join their Operations team. This new role will focus on enhancing operational visibility and proactive insight by optimizing and integrating monitoring platforms like Ground Guardian and SolarWinds. The successful candidate will serve as a technical leader, driving initiatives to improve system reliability, accelerate incident response, and enable data-driven operational decisions. A strong technical background in networking and systems, particularly the Iridium gateway, combined with an enterprise mindset around monitoring strategy, service modeling, and operational maturity is essential for success.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
8+ years of experience designing, implementing, and supporting enterprise monitoring or observability solutions in complex environments
Strong understanding of monitoring protocols (SNMP, WMI, APIs), operating systems (Linux/Windows), and cloud platforms (Azure/AWS)
Proven ability to independently troubleshoot and resolve complex, cross-platform issues with minimal oversight
Strong written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders
Demonstrated ability to effectively prioritize and manage personal workload in alignment with deadlines, policies, and procedures
Analytical mindset with a focus on continual improvement, automation, and operational maturity
Must be a “U.S. Person” as defined by U.S. export control laws (ITAR/EAR) due to access to export-controlled technologies

Nice To Haves

Previous experience leading technical initiatives and contributing to enterprise-level observability or monitoring strategy
Familiarity with supporting SwoopOS and Swoop GroundGuardian environments
Strong technical background with gateway operations and service architecture
Experience with SolarWinds administration
Experience with Linux and Windows administration
Experience with automation or scripting (Python, Bash, Ansible, etc.)
Relevant networking certifications (e.g., CCNA, CompTIA Network+)
Knowledge of ITIL v4 practices and service management principles
Well versed in use of MS Office Suite and Visio

Responsibilities

Design, implement, and continuously enhance observability and monitoring capabilities across a large-scale, hybrid enterprise environment
Lead the development, implementation, and optimization of Ground Guardian (Swoop) to improve visibility and monitoring of the gateway systems, network traffic flows, and customer impacting issues
Translate operational and business requirements into scalable, reliable observability solutions by partnering with technical and non-technical stakeholders
Troubleshoot complex issues across monitoring platforms, including discovery, integrations, and data accuracy
Collaborate with Engineering, Development, and Operations teams to build scalable, secure, and resilient monitoring and alerting systems utilizing Ground Guardian technologies
Drive operational excellence by identifying visibility gaps, recommending enhancements, and implementing solutions that improve system reliability, performance, and service awareness
Develop monitoring frameworks, dashboards, and service models that support proactive detection and accelerate troubleshooting
Evaluate tools, integrations, and architectural approaches to advance observability capabilities and support long-term operational maturity