Senior Network Analyst/Technician - NOC, Information Technology
About The Position
The Senior Network Analyst/Tech is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices. In the Network Operations Center, this role monitors critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures. The position interacts with programmers and requestors to troubleshoot and resolve issues producing errors and interruptions, and with others to resolve issues in a timely manner. It applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions, and configurations. The role maintains 24x7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed-upon service levels. It installs, configures, maintains, and troubleshoots network services and devices, and interacts with customers to resolve network issues. The position also performs inspections and upgrades, develops and maintains documentation, and has strong technical aptitude for troubleshooting and testing activities related to network services. Additionally, it has the aptitude to perform troubleshooting, testing, scripting, and coding, assists with systems, provides support without direction, and supports modifications/changes to configuration.
Requirements
- A bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience.
Responsibilities
- Monitor critical processes for Emory's enterprise-wide systems and applications.
- Monitor data downloads to ensure job completions.
- Address interruptions and failures.
- Interact with programmers and requestors to troubleshoot and resolve issues producing errors and interruptions.
- Interact with others to resolve issues within a timely manner.
- Apply knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions and configurations.
- Maintain 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
- Install, configure, maintain, and troubleshoot network services and devices.
- Interact with customers to resolve network issues.
- Perform inspections and upgrades.
- Develop and maintain documentation.
- Perform troubleshooting and testing activities related to network services.
- Perform troubleshooting, testing, scripting and coding.
- Assist with systems.
- Provide support without direction.
- Support modifications/changes to configuration.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
