Senior Network Analyst/Technician - NOC, Information Technology

Emory•Atlanta, GA

6d•Onsite

About The Position

The Senior Network Analyst/Tech is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices. This role is crucial for maintaining the integrity and performance of Emory's enterprise-wide systems and applications within the Network Operations Center (NOC).

Requirements

A bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience.
Strong technical aptitude about troubleshooting and testing activities related to network services.

Nice To Haves

Has the aptitude to perform troubleshooting, testing, scripting and coding.

Responsibilities

Monitor critical processes for Emory's enterprise-wide systems and applications in the Network Operations Center.
Monitor data downloads to ensure job completions and address interruptions and failures.
Interact with programmers and requestors to troubleshoot and resolve issues producing errors and interruptions.
Apply knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions, and configurations.
Maintain 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed-upon service levels.
Install, configure, maintain, and troubleshoot network services and devices.
Interact with customers to resolve network issues.
Perform inspections and upgrades.
Develop and maintain documentation.
Perform troubleshooting, testing, scripting, and coding related to network services.
Assist with systems, provide support without direction, and support modifications/changes to configuration.