Senior MS Teams & M365 Engineering Lead, VP
About The Position
State Street is seeking a Senior Microsoft Teams & M365 Lead Engineer to provide technical design, solutioning, and resiliency expertise for collaboration platforms. Working with the tower lead and architects, the role leads the engineering program for these tools, with a focus on future-state planning, design, documentation, and solution interdependencies. The engineer develops and implements solutions, supports major incidents, guides other Teams engineers, and advises project managers and business stakeholders on using Teams and related cloud technologies. The role also contributes to audits, documentation and process reviews, workflow automation, roadmap development, and technology-debt reduction.
Requirements
- Bachelor’s degree.
- 10 years of relevant work experience.
- Microsoft 365 Certified Teams Administrator certification or equivalent.
- Demonstrated experience administering Microsoft Teams in complex environments.
- Knowledge of unified communications and collaboration industry standards and trends.
- Knowledge of Active Directory, Microsoft Exchange, the M365 application suite, Microsoft Purview, and Microsoft Defender.
- Knowledge of Teams Connect and relevant governance tools and techniques.
- Experience with Microsoft Teams Voice and integration with on-premises PBX.
- PowerShell knowledge.
- Knowledge of Microsoft Exchange Unified Messaging.
- Knowledge of Microsoft Cloud PBX features and system and user administration.
- Ability to work independently and lead others toward a common goal.
- Strong communication, organization, critical-thinking, and problem-solving skills; ability to influence and represent others’ perspectives.
Responsibilities
- Develop solutions that meet business and technical requirements for associated platforms.
- Work with operations teams to implement solution designs.
- Integrate Teams Voice with Cisco Call Manager in coordination with networking and telephony teams.
- Coordinate with Security and Compliance teams to ensure adherence to policies and controls.
- Own solution and engineering documentation.
- Work with end-user support teams to provide appropriate tools and documented support procedures.
- Partner with cyber security teams to mitigate risky activity in the environment.
- Provide L4 support during major incidents.
- Mentor and provide leadership to Teams engineers.
- Advise project managers and business stakeholders on leveraging Teams and related cloud technologies to scope solutions for business needs.
- Prepare for and participate in internal audits.
- Conduct bi-annual reviews of internal documentation and processes and create remediation plans based on findings.
- Implement automation for repeatable tasks.
- Work with the Collaboration Services Center of Excellence to develop repeatable and scalable product solutions for internal customers.
- Work with management and the strategy team to define long-term solution and environment roadmaps.
- Collaborate with engineering to streamline and automate ServiceNow and SailPoint workflows.
- Reduce technical debt and propose technology rationalization opportunities.
Benefits
- 401(k) retirement savings plan with company match.
- Insurance coverage including basic life, medical, dental, vision, and long-term disability, plus optional coverages.
- Paid time off, including vacation, sick leave, short-term disability, and family-care leave.
- Employee Assistance Program.
- Eligibility for annual performance-based incentive awards, excluding certain sales roles subject to sales incentive plans.
- Eligibility for certain tax-advantaged savings plans.
- Inclusive development opportunities.
- Flexible work-life support.
- Paid volunteer days.
- Employee networks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
