Senior MS Teams & M365 Engineering Lead, VP

State Street•Burlington, MA

8d•$125,000 - $215,000

About The Position

State Street is seeking a Senior Microsoft Teams & M365 Lead Engineer to provide technical design, solutioning, and resiliency leadership for collaboration platforms. Working with the tower lead and architects, the role leads the engineering program for these tools, focusing on future-state planning, solution design, documentation, and platform interdependencies. The position partners with operations, networking, telephony, security, compliance, end-user support, cybersecurity, project management, business stakeholders, and the Collaboration Services Center of Excellence to deliver secure, scalable solutions and support major incidents. It also mentors Teams engineers, contributes to roadmaps, improves workflows, and reduces technical debt.

Requirements

Bachelor’s degree.
10 years of relevant work experience.
Microsoft 365 Certified Teams Administrator certification or equivalent.
Demonstrated work history administering MS Teams in complex environments.
Knowledge of Unified Communications and collaboration industry standards and trends.
Knowledge of Active Directory, Microsoft Exchange, the M365 application suite, Microsoft Purview, and Microsoft Defender.
Knowledge of Teams Connect and relevant governance tools and techniques.
Ability to work independently and lead others toward a common goal.
Knowledge of Microsoft Teams Voice and integration with on-premises PBX.
PowerShell skills.
Knowledge of Microsoft Exchange Unified Messaging.
Knowledge of Microsoft Cloud PBX features and system/user administration.
Strong critical-thinking and problem-solving skills, with attention to detail and organization.
Leadership and influence skills, including the ability to represent others’ perspectives.
Effective verbal and written communication skills.

Responsibilities

Develop solutions that meet business and technical requirements for associated platforms.
Work with operations teams to implement solution designs.
Integrate Teams Voice with Cisco Call Manager in collaboration with the networking and telephony team.
Partner with Security and Compliance teams to ensure adherence to policies and controls.
Own solution and engineering documentation.
Ensure end-user support teams have appropriate tools and documented procedures.
Work with cybersecurity teams to mitigate risky activity within the environment.
Provide L4 support during major incidents.
Mentor and provide leadership to Teams engineers.
Advise project managers and business stakeholders on using Teams and linked cloud technologies to scope solutions for business needs.
Prepare for and participate in internal audit activities.
Conduct bi-annual reviews of internal documentation and processes and create remediation plans based on findings.
Implement automations for repeatable tasks.
Work with the Collaboration Services Center of Excellence to build repeatable and scalable product solutions for internal customers.
Work with management and the strategy team to define long-term solution and environment roadmaps.
Develop streamlined and automated ServiceNow and SailPoint workflows with engineering.
Identify and propose rationalization opportunities to reduce technical debt.

Benefits

401(k) retirement savings plan with company match.
Basic life, medical, dental, vision, and long-term disability insurance, with other optional coverages.
Paid time off, including vacation, sick leave, short-term disability, and leave for family care responsibilities.
Employee Assistance Program access.
Eligibility for annual performance-based incentive awards, except certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.