Senior Mortgage Loan Processor (Hybrid) - Santa Fe, NM
About The Position
The Senior Mortgage Loan Processor manages a pipeline of mortgage applications, ensuring accuracy, completeness, and compliance with FNMA, regulatory, and credit union guidelines. This role serves as a key liaison between members, loan originators, and internal partners, proactively resolving issues to meet processing and closing deadlines. The Senior Processor reviews and validates documentation, submits clean loan packages to underwriting, clears conditions efficiently, and supports team success through mentorship and process improvements. Join Our Team at Del Norte Credit Union! We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.
Requirements
- Three years to five years of similar or related experience.
- A high school education or GED.
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
- Mortgage Regulations (Intermediate)
- Underwriting Guidelines (Intermediate)
- Microsoft Office Suite (Advanced)
- Time Management (Advanced)
- Organizational Culture (Advanced)
Nice To Haves
- Spanish Speaking Incentive
Responsibilities
- Maintains proactive communication with loan originators, members, and internal partners to resolve issues and provide updates.
- Manages loan pipeline to meet service level agreements, processing timelines, and closing deadlines.
- Reviews applications to ensure alignment with FNMA, regulatory, and credit union guidelines.
- Communicates with applicants and members to request and clarify required loan documentation.
- Obtains, reviews, and validates borrower documentation (income, assets, credit, collateral) for accuracy and completeness.
- Prepares and submits complete, compliant loan packages to underwriting for approval.
- Submits clean, well-documented files to underwriting and efficiently clears conditions.
- Provides mentorship and workflow support to processors, contributing to team efficiency and process improvements.
Benefits
- Medical, Dental and Vision insurance. Available the first of the month following date of hire.
- 401(k) - Traditional or Roth
- Paid Time Off
- Eleven paid holidays/year
- Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
- Wellness Reimbursement Plan
- Educational Reimbursement Program and Development Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
