Senior Mining Solutions Engineer

Bridgestone Americas • Nashville, TN

3d • Onsite

About The Position

As a Senior Solutions Engineer, you will be responsible for leading the implementation and support of Bridgestone iTrack and Mining Solutions technologies across assigned regions. The position combines strategic solution engineering with hands-on technical support, customer onboarding, and hardware/software integration. The goal is to ensure successful execution of mining solutions initiatives, drive adoption of digital tools, and deliver exceptional customer experience while fostering sustainable growth. Instill by example a culture of success and continuous improvement, applying analytics and process improvement to enhance key areas of the business and address shortcomings.

Requirements

• Typically requires a minimum of 5 years of related experience with a bachelor’s degree
• experience in project management, customer service or mining industry

Responsibilities

• Lead technical onboarding of new customers, ensuring smooth integration of solutions.
• Train customers and internal teams on configuration, hardware installation, and system usage.
• Conduct end-user training sessions to maximize value.
• Perform and supervise on-site hardware installations, replacements, and troubleshooting.
• Coordinate mine site installation schedules.
• Collect hardware and manage returns.
• Collaborate with sales, marketing, product, and engineering teams to optimize solutions and improve outcomes.
• Build strong relationships at all organizational levels within customer accounts.
• Close the loop on feedback, including product enhancement requests and strategic improvement initiatives.
• Configure and monitor system features to optimize tire performance.
• Support end users in leveraging data insights for operational improvements.
• Coordinate rollouts of system upgrades and configuration changes.
• Act as the single point of contact and escalation for cross-department, cross-process, or cross-site issues; coordinate resolution with internal and external resources.
• Develop and execute Strategic Success Plans for assigned accounts, ensuring alignment with business goals.
• Provide executive summaries, progress updates, and root-cause analysis for escalated issues; lead “lessons learned” initiatives.
• Identify areas for improvement in products, services, and operational processes; propose and implement enhancements.
• Collaborate with sales teams to forecast annual budgets and hardware needs.
• Monitor inventory levels and manage hardware forecasting.
• Prepare technical presentations and assist in follow-up activities.
• Support development testing activities and provide feedback for product enhancements.
• Serve as an escalation point for implementing and testing new tools with active customers.

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees