Senior Microsoft Modern Work Engineer
About The Position
At Marco, we help organizations transform how work gets done through Microsoft 365, collaboration, security, automation, information management, and AI. We're looking for a Senior Modern Work Engineer who combines deep technical expertise with a passion for helping customers solve business challenges. This role is ideal for someone who enjoys leading strategic conversations, building trusted customer relationships, and rolling up their sleeves to implement meaningful technology solutions. As a Senior Modern Work Engineer, you'll serve as a trusted advisor and hands-on technical leader for customers. You'll help shape technology roadmaps, identify opportunities for improvement, design and implement solutions, and guide organizations through their Microsoft 365 and AI journey.
Requirements
- 5+ years of experience designing, implementing, supporting, and optimizing Microsoft 365 technologies.
- Strong experience with Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Intune, and Entra ID.
- Knowledge of Microsoft 365 security, compliance, governance, and identity management best practices.
- Experience leading customer-facing technology discussions, roadmap reviews, governance meetings, or strategic planning engagements.
- Experience translating business goals into practical technical solutions.
- Hands-on experience implementing and supporting Microsoft 365 modernization initiatives.
- Experience with Microsoft Copilot, AI readiness, governance, adoption, or organizational change initiatives.
- Strong communication and presentation skills with the ability to engage both technical and business audiences.
- Experience working collaboratively with customer success, consulting, or account management teams to drive customer outcomes.
Nice To Haves
- Microsoft certifications preferred.
Responsibilities
- Serve as the primary Modern Work advisor for customers.
- Lead recurring customer engagements focused on technology planning, business alignment, and long-term success.
- Partner closely with Customer Success Managers (CSMs) to align customer goals, technology roadmaps, service adoption, risk mitigation, and overall customer success.
- Collaborate with CSMs to identify opportunities for increased customer value, modernization initiatives, and long-term strategic planning.
- Develop and maintain technology roadmaps that align Microsoft investments with customer goals and priorities.
- Assess customer environments, identify risks and opportunities, and provide clear recommendations that improve productivity, collaboration, security, and adoption.
- Design, implement, optimize, and support solutions across Microsoft 365, Teams, SharePoint Online, OneDrive, Exchange Online, Intune, Entra ID, security and compliance technologies, and Microsoft Copilot.
- Translate technical findings into actionable business recommendations for both technical and executive stakeholders.
- Own initiatives from discovery and planning through implementation, adoption, and measurable business outcomes.
- Work directly with customers to troubleshoot complex challenges and deliver practical solutions that create lasting value.
- Create customer-ready assessments, roadmaps, technical documentation, and strategic recommendations.
- Mentor fellow engineers and contribute to best practices, standards, and the continued evolution of Marco's Modern Work practice.
Benefits
- For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
