New! Senior Meetings & Events Manager at The Alloy a DoubleTree by Hilton
About The Position
The Senior Meetings & Events Manager manages, coordinates, and executes the details of events and groups turned over by the Sales Department. The role conveys information effectively and efficiently to support customer satisfaction and oversees the pre-event, event, and post-event process. Most duties are performed independently with minimal direct supervision or in a team environment where the employee acts as a team leader. The manager provides high-quality service to internal partners, clients, planners, and attendees, with the aim of creating successful experiences and generating repeat and referral business. The position requires collaboration with internal and external partners to forecast group room and food-and-beverage revenues, understand hotel revenue strategies, and maximize released space and rooms. The manager also learns the hotel’s food-and-beverage offerings, function space, audiovisual services, and other event-related details, and uses digital sales systems to support individual and team goals. The role may require attendance at customer functions and varying schedules based on business needs. The manager is expected to meet performance metrics, comply with company policies, respond to reasonable management requests, and take ownership of their career development. As a Concord Leader, the employee is expected to inspire and support team members, foster an inclusive and positive workplace, and lead with integrity, transparency, respect, and professionalism.
Requirements
- Proven experience in event management.
- At least 4–5 years of experience in a full-service hotel environment.
- Excellent written and verbal communication skills.
- Strong organizational, multitasking, and time-management abilities.
- Proficiency in Microsoft Office, event management systems such as Delphi or similar platforms, and event design programs such as Cvent Event Diagramming.
- Knowledge of hospitality market trends and competitive positioning.
- Professional demeanor and commitment to exceptional customer service.
- Reliability, punctuality, and flexibility to meet business demands.
Responsibilities
- Provide excellent customer service to internal partners and external clients, supporting successful experiences for planners and attendees and encouraging repeat and referral business.
- Respond promptly and professionally to internal partners and external customers through clear, concise communication across communication channels.
- Apply strong time management, self-motivation, organization, and attention to detail.
- Prepare for and participate in internal meetings, conference calls, reporting, planning, and other required communications.
- Participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-focused meetings.
- Monitor and manage pre-event, event, and post-event details, including room blocks, meeting space, concessions, group history and reports, key dates, contract clauses, group resumes, event orders and BEOs, and billing details.
- Work with internal and external partners to forecast group room and food-and-beverage revenues and understand strategies to maximize released space and rooms and hotel revenues.
- Develop knowledge of hotel food-and-beverage products, pricing and presentation, function space, audiovisual services, and other event-related details.
- Learn and use digital sales systems such as Delphi, CI/TY, and PMS, and apply hotel revenue strategies to meet individual and team goals and complete job duties.
- Attend customer functions as needed and work varying schedules required by business needs.
- Work collaboratively and independently, act as a team leader when appropriate, and make decisions that support hotel and team goals.
- Meet the position’s goals and performance metrics as outlined by the hotel brand, Concord, the Regional VPS, and the supervisor.
- Take ownership of career development and advocate for training and job opportunities that support professional growth.
- Carry out reasonable management requests and comply with company policies and procedures.
- Inspire team members, support their development, foster a positive workplace, and lead with integrity, transparency, respect, and professionalism.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and short- and long-term disability options.
- 401(k) with company match.
- Tuition assistance.
- Discounted room rates at Concord-managed and Hilton hotels.
- Training, development, and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
