Senior Meetings & Events Manager

Montage International•Bluffton, SC

About The Position

The Senior Meetings & Events Manager curates highly personalized event experiences that reflect the resort’s luxury service and hospitality standards. Reporting to the Director of Meetings & Events, this leadership role is the primary liaison and trusted advisor for clients, planners, and vendor partners, guiding events from initial planning through post-event follow-up. The role may include social and corporate events and requires flexibility, poise, and a strong commitment to guest satisfaction, including availability on evenings, weekends, and holidays. The manager leads and mentors the events team, oversees event budgets, logistics, and financial documentation, and coordinates with vendors and other departments to ensure polished execution. They also serve as the department’s lead trainer and ambassador for Montage’s mission, values, and luxury service philosophy.

Requirements

Five to ten years of luxury event experience.
High school diploma or equivalent.
Exceptional written and verbal communication skills and strong command of the primary workplace language.
High proficiency in Microsoft Office applications.
In-depth understanding of hotel catering operations and current luxury events market trends.
Strong guest-service orientation and polished interpersonal and organizational skills.
Ability to remain composed and professional in a fast-paced environment.
Creative problem-solving ability, refined attention to detail, and a collaborative presence.
Ability to make thoughtful, service-focused decisions with minimal supervision.
Strong financial and negotiation skills, including budgets, P&L statements, and premium menu and beverage selling.
Ability to adjust to business demands, including mornings, evenings, weekends, and holidays.
Ability to move efficiently through multiple event spaces and lift 15–40 lbs.
Ability to walk, stand, bend, and perform other event-related physical tasks for extended periods.

Nice To Haves

Bachelor’s degree.
One year of Montage or Pendry experience.
Experience with luxury hospitality systems such as Delphi, Social Tables, and Opera.

Responsibilities

Steward complex, high-profile programs with a focus on bespoke service and elevated guest experiences.
Handle social and corporate events as needed.
Apply space-planning and luxury upselling strategies aligned with guest preferences.
Create and manage event budgets, timelines, and logistics.
Build relationships with planners and vendors and recommend partners who meet the resort’s standards.
Lead, inspire, and mentor the events team.
Serve as the primary point of contact for clients and planners throughout the planning process.
Host site visits and tastings showcasing the resort’s culinary offerings and venues.
Maintain financial documentation, including charge estimates, deposit schedules, and monthly revenue forecasts.
Prepare Group Resumes and Banquet Event Orders for cross-departmental execution.
Oversee event-day operations, verify setups, support vendors, and ensure guests are welcomed and cared for.
Complete post-event follow-up, including accurate billing and client closure.
Maintain knowledge of resort offerings and respond promptly to client and planner inquiries.
Collaborate with leaders, assist with special projects, and participate in meetings and training.
Resolve guest concerns through discreet, elevated service recovery.
Serve as lead trainer for the Meetings & Events Department.
Participate in required training and departmental activities and represent Montage’s mission, values, and luxury service philosophy.