New! Senior Meetings & Events Manager at The Alloy a DoubleTree by Hilton

Concord Hospitality Enterprises•Upper Merion Township, PA

9d•$62,642 - $78,302

About The Position

The Senior Meetings & Events Manager at The Alloy, a DoubleTree by Hilton in King of Prussia, Pennsylvania, manages, coordinates, and executes events and groups turned over by the Sales Department. The role oversees pre-event, event, and post-event details, communicates event information effectively, and works to deliver a seamless, satisfying experience for planners and attendees that encourages repeat and referral business. The position works with internal and external partners to forecast group room and food-and-beverage revenue, support hotel revenue strategies, and manage event logistics such as room blocks, meeting space, concessions, key dates, contracts, group resumes, event orders, and billing. The manager learns and uses hotel sales and event systems, develops knowledge of food-and-beverage offerings and function spaces, and participates in customer meetings and functions as needed. Work may be performed independently with minimal direct supervision or as a team leader, with varying schedules based on business needs.

Requirements

Proven experience in event management.
At least 4–5 years of experience in a full-service hotel environment.
Excellent written and verbal communication skills.
Strong organizational, multitasking, and time-management abilities.
Proficiency in Microsoft Office, event management systems such as Delphi or similar platforms, and event design programs such as Cvent Event Diagramming.
Knowledge of hospitality market trends and competitive positioning.
Professional demeanor and commitment to exceptional customer service.
Reliability, punctuality, and flexibility to meet business demands.

Responsibilities

Provide high levels of customer service to internal partners and external clients, delivering successful experiences for planners and attendees.
Respond promptly and professionally to internal partners and customers through clear and concise communication.
Manage time effectively, stay self-motivated and organized, and maintain attention to detail.
Prepare for and participate in internal meetings, conference calls, reporting, planning, and other required communications.
Participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-focused meetings.
Monitor and manage pre-event, event, and post-event details, including room blocks, meeting space, concessions, group history and reports, key dates, contract clauses, group resumes, event orders and BEOs, and billing.
Work with internal and external partners to forecast group room and food-and-beverage revenue and understand strategies affecting released space, rooms, and hotel revenue.
Develop knowledge of hotel food-and-beverage products, pricing and presentation, function space, audiovisual services, and other event-related details.
Learn and use digital sales systems and hotel revenue strategies to meet individual and team goals and complete job duties.
Attend customer functions as needed and work varying schedules based on business needs.
Work collaboratively and, when acting as a team leader, support unified teamwork and sound decisions that advance hotel and team goals.
Meet position goals and performance metrics established by the hotel brand, Concord, the Regional VPS, and the supervisor.
Take ownership of career development and pursue training and opportunities for professional growth.
Carry out reasonable management requests and comply with company policies and procedures.
As a Concord Leader, inspire the team, support team members' potential, foster an inclusive and positive workplace, lead with integrity and respect, and care for the team and their families.