Senior Medical Secretary

Weill Cornell Medical College•New York, NY

4d•$28 - $31•Onsite

About The Position

Under supervision, the Senior Medical Secretary assists physicians with patient care, administrative, and organizational tasks related to patient flow and conveying a positive image of the physician’s practice. The role supports front-end revenue cycle processes, appointment and schedule management, follow-up care coordination, billing preparation, correspondence, and physicians’ research, academic, and credentialing activities as applicable. The position is based on the Upper East Side and works Monday through Friday for 35 hours per week.

Requirements

High school diploma.
Approximately 2 or more years of prior related experience.
Previous experience using computerized appointment scheduling systems and/or an electronic medical record system.
Knowledge of CPT, ICD-9, and ICD-10 coding.
Working knowledge of third-party payor reimbursement, including Medicare, Medicaid, managed care, and commercial insurance.

Nice To Haves

EPIC appointment scheduling system experience is preferred.
EPIC-Care electronic medical record experience is ideal.

Responsibilities

Handle front-end revenue cycle processes, including patient check-in and check-out and collection and reconciliation of time-of-service payments, as applicable.
Discuss patients’ payment responsibilities, as applicable.
Ensure patients provide required pre-visit documentation, pre-certifications, authorizations, or referrals, as applicable.
Schedule, confirm, reschedule, and cancel appointments for new and existing patients using the scheduling application; monitor schedules for wait lists, rescheduling, and cancellations.
Assist with coordinating follow-up care, including scheduling laboratory or diagnostic tests and prescription requests, as applicable.
Maintain physicians’ administrative, research, academic, and clinical or surgical schedules.
Prepare charges and payments for submission to the billing office.
Identify delinquent accounts for collection activities and review account status with the physician to determine next steps.
Assist with physicians’ research activities, if applicable.
Assist with preparing lectures and presentations.
Prepare business travel arrangements, travel schedules, and presentation documents for conferences and lectures, if applicable.
Update physicians’ CVs and credentialing documentation as needed.
Prepare written correspondence based on functional needs.
Perform chaperone duties during patient examinations as needed.