Senior Medical Records Technician

Logan Health•Kalispell, MT

12d•Onsite

About The Position

At Logan Health, we're more than just a healthcare provider – we’re a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Join the Medical Records Team! Location: Logan Health Medical Center – Kalispell, Montana Schedule: Day Shift – 8 Hours | Full-Time – 40 Hours As a Senior Medical Records Technician, you’ll play a critical leadership role in supporting daily office operations, maintaining patient records, ensuring compliance with HIPAA and legal standards, and serving as a subject matter expert for the team. Key responsibilities include: Preparing and managing complex patient charts Scanning, indexing, and categorizing documents with a high level of accuracy Responding to requests professionally and promptly Conducting quality audits on scanned records and identifying trends Assisting with data management, reporting, issue resolution, and process improvement Training and mentoring team members on workflows and best practices

Requirements

3+ years of experience in a clinical or Health Information Management setting
Strong knowledge and understanding of federal/state laws and regulations regarding record completion
Experience with Electronic Medical Records (EMR)
Medical terminology knowledge
Strong customer service skills with professional phone etiquette
Ability to multi-task in a fast-paced environment
Proficiency in Microsoft Office Suite and the ability to learn new software
Excellent organizational, critical thinking, and communication skills
Ability to work independently and prioritize effectively
Commitment to confidentiality and teamwork
Minimum of three (3) years’ experience in a clinical of Health Information Management setting required.
Possess knowledge and understanding of federal/state laws and regulations regarding record completion required.
Experience with Electronic Medical Record (EMR) required.
Medical Terminology required.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Nice To Haves

Previous experience researching patient information and creating reports
Experience supporting system upgrades, maintenance, or troubleshooting
Prior experience training or mentoring team members
Previous work experience researching patient information and creating reports preferred.
Current Montana Notary.

Responsibilities

Assist with daily office operations and serve as a resource and backup as needed.
Prepare, scan, and organize patient records per department procedures with a high level of accuracy.
Process medical record requests in compliance with HIPAA and legal requirements.
Perform and lead quality audits, identifying discrepancies and implementing solutions.
Analyze patient records for deficiencies in accordance with federal/state laws and Medical Staff By-laws.
Run reports, merge accounts, and correct complex data issues within the electronic medical record.
Resolve medical record discrepancies by collecting and analyzing information.
Train and mentor team members on current workflows, systems, and best practices.
Assist leadership with system upgrades, maintenance, and troubleshooting.
Collaborate with providers and staff to expedite chart completion processes.
Maintain supplies and equipment, coordinating repairs as necessary.
Respond promptly to requests and support departmental needs in a fast-paced environment.
Assists with daily routine office operations.
Serves as backup as applicable to assigned area(s).
Promotes positive customer relations through prompt and courteous service within a fast-paced, high volume, customer focused area.
Prepares patient charts per department procedure and as applicable to assigned area(s).
Obtains records for patients, and assists in obtaining records for new patients as applicable to assigned area(s).
Processes medical records requests assuring that released information meets legal/HIPAA requirements as applicable to assigned area(s).
Prioritizes and prepares files for scanning and/or storage as applicable to assigned area(s).
Scans documents to database and indexes per department procedure as applicable to assigned areas.
Categorizes and organizes documents according to department protocol as applicable to assigned area(s).
Researches and resolves issues per department procedure as applicable to assigned area(s).
Performs quality audits on scanned images per department procedure and as applicable to assigned area(s).
Professionally and promptly responds to requests per department protocol and as applicable to assigned area(s).
Maintains and orders supply stock per department procedure as applicable to assigned area(s).
Maintains equipment and coordinates repairs and service per department procedure as applicable to assigned area(s).
Assists with copying, scanning and retrieval of information as requested.
Assists with miscellaneous data research requests.
Runs reports, merges and corrects information in the electronic medical record.
Merges duplicate accounts in all applications as applicable to assigned area(s).
Analyzes all patient type records for deficiencies in accordance with Federal and State laws as well as Medical Staff By-laws.
Trains and mentors other Technicians related to the current and new processes.
Resolves medical record discrepancies by collecting and analyzing information.
Merges and moves accounts as necessary.
Assists leadership with system upgrades and maintenance, and acts as a resource for troubleshooting.
Works collaboratively with providers and staff to expedite the chart completion process.
Conducts periodic quality audits on scanning, merging and analysis.
Ensures dictations and/or reports are accounted for and assists with efficient delivery and distribution of reports.
Assists in gathering preoperative history and physicals for surgery.
Maintains regular and consistent attendance as scheduled by department leadership.