Senior Medical Care Coordinator - Worker's Compensation (On-Site)

Abramson Labor Group•Burbank, CA

11d•Onsite

About The Position

The Senior Medical Care Coordinator is a critical support role within the Medical Department. This individual will serve as the primary resource for a team of Medical Care Coordinators, assist with auditing complex case workflows, and help ensure consistency, quality, and compliance goals are met across the team. This role is ideal for someone who thrives in a fast-paced legal environment, understands workers’ compensation processes, and is passionate about improving systems and supporting team development.

Requirements

1+ years of experience in workers’ compensation, personal injury, or medical case coordination
Familiarity with case management systems and high-volume workflows
Strong organizational skills with the ability to manage multiple priorities
High attention to detail and accuracy in case handling
Excellent communication skills (written and verbal)
Problem-solving mindset with a proactive approach
Proficiency in Microsoft Office and Microsoft Excel

Nice To Haves

Prior experience supporting or mentoring team members strongly preferred

Responsibilities

Provide day-to-day guidance and mentorship to a team of approximately 8–10 Medical Care Coordinators
Assist with identifying and escalating issues to help drive case progression
Review team inboxes and workload to ensure timely handling
Track team productivity and compliance through case management systems and audits with the goal of providing actionable feedback
Support onboarding and training of new Medical Care Coordinators
Provide coverage during team member absences to ensure continuity of service
Assist team members in providing process updates to clients as applicable