Senior Medical Assistant - Temple Terrace, FL

UnitedHealth Group•Tampa, FL

3d•$18 - $32•Onsite

About The Position

The Senior Medical Assistant for Optum Serve’s Dedicated network provides clinically competent medical care within the scope of practice and is responsible for safe patient care and compliance with Optum Serve policies and procedures. The role is patient-facing and may require working in a clinical setting, with high expectations for customer service and operational excellence. Work hours may vary according to location, patient volume, and business needs. The position is based at Optum, 13008 Telecom Dr #250, Temple Terrace, Florida. The stated schedule is Monday, Wednesday, and Friday, 7:45 a.m.–4:45 p.m., and Tuesday and Thursday, 9:00 a.m.–6:00 p.m. The role combines direct patient support with routine front- and back-office administration. Patient-care activities include interviewing patients, measuring and recording vital signs, collecting blood samples, preparing specimens and lab requisitions, conducting diagnostic tests, assisting with examinations under a physician’s or other licensed provider’s direction, and coordinating care within the appropriate scope of practice. The Medical Assistant also supports clinicians during medical responses and may activate emergency medical services when needed. Additional work includes appointment scheduling and confirmation, phone coverage, data entry, document retrieval, filing, report preparation, inventory management, compliance logs, maintaining clean clinic spaces and equipment, and using EMR and Microsoft Office applications. The role requires patient identification and HIPAA compliance, adherence to infection-control and quality processes, and professional, compassionate interactions with patients, colleagues, providers, and customers. Fluent employees may assist with translation within the limits of their qualifications or certification. Staff must provide proof of or complete N95 fit testing depending on operational scope. All Optum Serve onsite staff and contractors must be fully vaccinated per CDC guidelines. The position also includes supervisory functions related to site flow and staff compliance with applicable wage, hour, and labor laws; rest and meal periods; accurate time reporting; completion of training and competency examinations; and data reporting and meetings as directed. Physical demands include bending, crouching, kneeling, squatting, lifting or carrying up to 50 pounds, fine and general hand use, sitting, prolonged standing, walking, responding to alarms, and operating devices with small knobs and handles. Mental demands include reading and writing, confidentiality, attention to detail, problem-solving, decision-making, math and reasoning, communication, customer contact, handling concurrent tasks, stress management, and interpersonal skills.

Requirements

Graduation from an accredited vocational Medical Assistant program and/or certification as a Certified Medical Assistant (CMA).
Maintain unrestricted, good-standing CMA certification if required by the state of operation.
Phlebotomy certification from an accredited training course when required by state requirements, or phlebotomy experience.
Active, current Basic Life Support (BLS) certification.
Successfully pass a National Agency Check with Inquiries (NACI) background investigation.
At least 4 years of relevant clinical experience in areas such as primary care, family care, internal medicine, occupational health, or urgent care.
Willingness to complete CAOHC and Drug Testing Collection certifications.
Demonstrate critical thinking, problem-solving, verbal and written communication, and attention to detail.
Demonstrate customer service, compassion, teamwork, professionalism, and the ability to work with minimal supervision.
Have organizational skills and the ability to prioritize, solve moderately complex problems, and work independently and collaboratively.
Maintain compliance with applicable policies, procedures, regulatory and contractual guidelines, HIPAA, infection control, and quality processes.
Be punctual and remain onsite during scheduled hours.
Meet the physical demands of the role, including lifting or carrying up to 50 pounds and standing for long periods.

Nice To Haves

Current certification in audio and drug testing collection.
Experience working with Veterans, Service Members, and Federal Employees.
Experience performing EKGs, PFTs, ABIs, venipuncture, and laboratory processing.

Responsibilities

Provide safe, patient-centered medical care within the appropriate scope of practice and follow Optum Serve policies and procedures.
Support providers and clinical and nonclinical staff, including interviewing patients, measuring vital signs, recording information in charts, collecting blood samples, preparing specimens and lab requisitions, and conducting diagnostic tests.
Assist with patient examinations under the direction of a physician or other licensed provider and coordinate patient-care activities with staff.
Perform routine front- and back-office duties, including answering phones, scheduling and confirming appointments, preparing schedules, data entry, document retrieval, filing, and assisting with the examination process.
Use EMR and Microsoft Office Suite applications.
Work with providers and operational teams to submit and prepare accurate, timely reports.
Manage supply inventory, promptly escalate supply gaps, and maintain daily, monthly, and yearly compliance logs.
Maintain compliance with Optum Serve, contractual, and applicable federal, state, and local requirements, including HIPAA, infection control, quality assurance, and improvement processes.
Partner with Clinical Quality Leadership and other healthcare professionals on clinical policies, training, quality assurance, best practices, performance improvement, and professional development.
Maintain punctual attendance, follow the work schedule, and remain onsite during scheduled hours.
Assist patients and providers with translation when fluent in another language, within the limits of qualifications or certification.
Provide proof of or complete N95 fit testing depending on the scope of operations.
Maintain professional hygiene and appearance and keep clinic rooms, surfaces, equipment, and other areas clean and orderly.
Accommodate individuals with service animals and provide appropriate support in compliance with legal requirements.
Apply proper patient identification practices and maintain HIPAA compliance.
Provide current and accurate patient education when within the scope of practice.
Support clinicians in responding to medical needs and activate emergency medical services when an emergency occurs.
Perform other site, administrative, and assigned duties as needed.
Supervise site flow and help ensure site personnel comply with applicable state wage, hour, and labor laws.
Ensure individuals receive on-duty rest breaks and at least a 30-minute off-the-clock meal period as required by applicable state law.
Ensure individuals report all time worked and remain present during operating hours; contractors use their agency’s timekeeping or tracking system.
Ensure clinical and required staff training is completed on time and oversee scheduled competency and proficiency examinations.
Coordinate data reporting with Optum Serve representatives and attend meetings when directed.