Senior Medical Assistant WellMed West Plano Texas

UnitedHealth Group•Frisco, TX

1d•Onsite

About The Position

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together. The Senior Medical Assistant (MA) participates in providing patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Senior Medical Assistant assists in the training and orienting of MA staff. The expectation is 25%25 of time is spent on clinic specific initiatives that drive continuous process and metrics improvement in their clinic and enhance developing their leadership skills. The Senior Medical Assistant is required to perform all duties of the Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).

Requirements

High school graduate or GED equivalent
Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire
3+ years of experience as a certified MA or a combination of 5 years certified and non-certified medical assistant experience (with a minimum of 2 years certified)
Expert in computer literacy in electronic health record
Intermediate Excel skills
Knowledge of medical terminology
Mastered ICD-10 and CPT coding
Ability to mentor others
Ability to react calmly and effectively in emergency situations and assume a leadership role until higher levels of care arrive on scene
Excellent communication and customer service skills
Flexibility and nimbleness to adapt to change
Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
Ability to lift, push or pull >35 lbs. with assistance
Ability to stand for extended periods of time
Ability to use fine motor skills to operate equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
Occasionally requires exposure to communicable diseases or bodily fluids
Ability to discriminate shades of color when reading dipstick

Nice To Haves

1+ years of lead or supervisory experience
Bilingual

Responsibilities

Organizes the clinical environment and provides support in patient care situations.
Assists physicians and nursing personnel, including performing various procedures under the direct supervision and responsibility of a medical provider.
Identifies patient needs or problems and communicating data to the provider or other members of the clinical team.
Delivers quality customer service.
Ensures policy and procedures are followed including infection control, privacy and confidentiality.
Performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice.
Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs.
Performs quality control checks on equipment.
Prepares and sterilizes medical equipment using the autoclave.
Spends 25%25 of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic.
Records patient care documentation in the medical record accurately and in a timely manner.
Identifies when other MA’s documentation is incorrect and alerts clinic leadership.
Trains and mentors other MAs, including assisting with documentation questions.
Promotes positive work environment in the clinic as a culture ambassador.
Coordinates patient care as directed by provider, and policies/procedures.
Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality.
Requires little assistance with standard and non-standard requests and solves routine problems on own.
Organizes exam and treatment rooms, stocks, and cleans rooms and sterilizes instruments.
Gathers supplies as per provider direction. Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies.
Creates and maintains an environment that supports infection prevention.
Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge.
Supports and follows Standard Delegation of Orders.
Promotes a positive work environment in which team members willingly serve each other.
Ensures that all MAs are aware of training they must receive to continually improve performance.
Performs all other related duties as assigned.