Senior Medical Assistant WellMed at Flower Mound, TX

UnitedHealth Group•Flower Mound, TX

7h•Onsite

About The Position

The Senior Medical Assistant (MA) participates in providing patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Senior Medical Assistant assists in the training and orienting of MA staff. The expectation is 25% of time is spent on clinic specific initiatives that drive continuous process and metrics improvement in their clinic and enhance developing their leadership skills. The Senior Medical Assistant is required to perform all duties of the Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL). Duties include: Organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The Lead MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The Lead MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.

Requirements

High school graduate or GED equivalent.
3+ years of experience as a certified MA or a combination of 5+ years certified and non-certified medical assistant experience (with 2+ years certified).
Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire.
Knowledge of medical terminology.
Mastered ICD-10 and CPT coding.
Expert in computer literacy in electronic health record.
Intermediate Excel skills.
Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease.

Nice To Haves

1+ years of lead or supervisory experience.
Bilingual.
Excellent communication and customer service skills.
Proven ability to mentor and train others.
Ability to react calmly and effectively in emergency situations and assume a leadership role until higher levels of care arrive on scene.
Flexibility and nimbleness to adapt to change.

Responsibilities

Performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice.
Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs.
Performs quality control checks on equipment.
Prepares and sterilizes medical equipment using the autoclave.
Spends 25% of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic.
Proactively identifies solutions to non-standard requests and solves moderately complex problems on their own.
Applies expert knowledge and skills to a range of moderately complex activities.
Records patient care documentation in the medical record accurately and in a timely manner.
Identifies when other MA’s documentation is incorrect and alerts clinic leadership.
Recognized as a “champion” and serves as MA mentor and trainer and provides expertise as SME to MA staff.
May assist to coordinate work of other team members.
Promotes positive work environment in the clinic as a culture ambassador.
Coordinates patient care as directed by provider, and policies/procedures.
Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality.
Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments.
Gathers supplies as per provider direction. Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated.
Follows up with discrepancies.
Creates and maintains an environment that supports infection prevention.
Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge.
Supports and follows Standard Delegation of Orders.
Ensures that all MAs are aware of training they must receive to continually improve performance.
Performs all other related duties as assigned.