Medical Front Office - Flower Mound

North Star Diagnostic Imaging•Flower Mound, TX

3d•Onsite

About The Position

The Medical Front Office position serves patients and referring physicians by scheduling appointments, maintaining records and accounts, and taking patient payments. The role requires welcoming patients and visitors, optimizing patient satisfaction by scheduling appointments, and keeping appointments on schedule. The position also involves comforting patients by anticipating anxieties, answering questions, and maintaining the reception area. Ensuring treatment information availability by filing and retrieving records, maintaining patient accounts by updating personal and financial information, and obtaining revenue by recording and collecting charges are key responsibilities. The role also includes helping patients in distress by responding to emergencies and protecting patient confidentiality.

Requirements

Multi-tasking
Flexibility
Telephone Skills
Customer Service
Time Management
Organization
Attention to Detail
Scheduling
Word Processing
Professionalism
Quality Focus

Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.