Senior Marketing Operations Manager

Madhappy•Los Angeles, CA

About The Position

We are looking to hire a full-time Senior Marketing Operations Manager for Madhappy. In this role, you will serve as the central operational lead across all marketing initiatives, bringing clarity, structure, and accountability to how campaigns, collaborations, and launches come to life across channels. This role has two direct reports, and acts as the connective tissue between Creative, Marketing, Product, Retail, Community, and external partners. While deeply collaborative with creative teams, this role is operationally driven—focused on timelines, systems, approvals, budgets, and cross-functional execution at scale. The Senior Marketing Operations Manager ensures that big ideas move through the organization cleanly, launches land on time, and every channel is aligned against a single source of truth. You must be based in or willing to move to Los Angeles to be considered for this position.

Requirements

7–10+ years of experience in marketing operations, integrated marketing, or project management within fashion, lifestyle, or consumer brands
Proven experience managing teams and leading cross-functional initiatives
Exceptional project management skills with the ability to juggle multiple launches simultaneously
Strong understanding of multi-channel marketing ecosystems (digital, retail, IRL, partnerships)
Experience managing budgets and collaborating closely with finance and creative counterparts
Highly organized, detail-oriented, and process-driven—without being overly bureaucratic
Confident communicator who can lead conversations across creative, executive, and external partner groups
Deep alignment with Madhappy’s values of optimism, care, and intentional leadership

Responsibilities

Lead and manage our Community Manager + In-House Photo Team providing clear direction, prioritization, and accountability
Establish best-in-class operational standards for planning, execution, and cross-functional communication
Own end-to-end marketing timelines for all major campaigns, collection releases, and collaborations
Lead the GTM process across all channels, partnering closely with channel owners (social, email/SMS, paid media, e-commerce, PR, retail, community)
Collaborate with Creative Producer, Apparel Production, and Design team to manage timelines for sample readiness, asset availability, and production milestones
Ensure all apparel release and marketing launches are fully aligned across digital, retail, IRL, and partner touchpoints
Manage asset approvals with internal creative leadership and external collaborators, licensors, and brand partners
Own cross-functional asset consistency across all marketing channels
Oversee asset trafficking, version control, and final delivery across all platforms
Create and distribute marketing rollout decks and internal GTM plans to ensure clarity and alignment across teams
Partner with broader marketing team and producer to manage the day-to-day macro budget
Track spend across campaigns, vendors, and channels, ensuring budgets are adhered to and communicated clearly
Surface risks, tradeoffs, and resourcing needs proactively
Own the operational framework for all influencer seeding initiatives across Madhappy, planning + placing apparel buys for all initiatives in tandem with the buying team
Partner closely with the Community Manager to plan, schedule, and execute seeding moments in alignment with campaign timelines and GTM strategy
Oversee cross-functional coordination between Community, Creative, Production, and Logistics to ensure seeding initiatives are timely, on-brand, and operationally sound
Manage approval flows for seeded talent, product drops, and partner gifting moments
Ensure consistent tracking, reporting, and post-campaign analysis of seeding efforts to inform future planning
Act as the escalation point for risks, delays, or misalignment related to seeding execution
Lead the operational planning and execution framework for all marketing events, retail activations, and brand moments
Own timelines, budgets, approvals, and cross-functional coordination for events in partnership with the Community Manager, Retail, Creative, and Partnerships teams
Ensure events are fully integrated into broader marketing calendars and campaign narratives
Oversee vendor coordination, collateral asset delivery, staffing needs, and run-of-show planning
Manage internal and external approvals related to event programming, signage, collateral, and partner integrations
Ensure post-event recaps, learnings, and documentation are captured and shared with leadership by the Community Manager
Own and evolve marketing calendars, workflows, and tools to support scale and clarity
Identify gaps in process and build systems that improve efficiency, visibility, and accountability
Lead keystone campaign retrospectives and performance recaps to inform future planning