Senior Marketing Manager

ISS•Los Angeles, CA

3d•$95,000 - $121,000•Onsite

About The Position

The Senior Marketing Manager will be responsible for the overall marketing department and subsequent processes, ensuring brand alignment, high-quality, and thoughtful content. This role involves managing the overall client experience of the marketing & food program, quality control, audits, large-scale projects, and cross-department support.

Requirements

3-5 years of experience in a high-level marketing role
Computer proficiency skills in Google Suite programs
Organized with experience working on multiple projects simultaneously
Excellent written and verbal communication
Must be customer focused, organized, and professional
Ability to work in a team environment
Leadership mentality with teambuilding attributes
Ability to work independently and execute across multiple groups
Must be able to cope under pressure
Experience working at tech or creative entertainment/marketing company
Interest in gaming and empathy for the player experience
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
Follow safety protocols, maintain environmental responsibility, and uphold quality standards in all tasks.
Actively participate in HSEQ training and report any potential hazards or compliance concerns.

Nice To Haves

experience with design programs a plus
Imaging work experience a plus

Responsibilities

Develop and execute communication plans that engage the team with the global food brand to drive and advance user engagement.
Own and manage essential internal communications, presentations, tools and resources before dissemination to ensure accuracy and tone.
Oversee communication efforts that support global initiatives and local campaigns.
Create, assign, and train staff members on SOPs as they relate to digital signage, printed signage, POS systems, and other technology platforms.
Mentor, support and manage internal team members by providing guidance and direction for the planning and execution of local campaigns and events.
Build and maintain core relationships with local stakeholders (client, business units, partners and local communities) to develop peak user-experiences.
Establish and track ROI that links employee communications programs to brand engagement and organization performance.
Design menu and signage concepts for LA Central campus as well as satellite offices - weekly menu updates of digital displays; daily menu changes, and signage as needed.
Manage alignment of branding and marketing collateral across all campus displays; ensure templates are up to date with customer brand guidelines.
Manage Social Media presence of IG account while adhering to customer branding requirements; maintain an evolving collection of food and on-campus event photography.
Develop and maintain auditing process for all marketing material on-site, ensure departments are maintaining signage and adhering to brand guidelines.
Manage multiple small to medium scale projects simultaneously, nurturing them from creation to completion while working with partners to align on the desired result.
Oversee communication on respective slack channels, responding to requests and concerns in a timely response, leveraging client brand language.
Manage any marketing projects for various teams as needed.
Write, edit and produce compelling content, including videos, communication materials and infographics that can be used across a variety of digital channels.
Comply with safety rules, policies, and procedures.
Heavy emphasis on customer service and partnering with executive, and multiple vendor representatives.
Communication and collaboration with the team, manager, co-workers, and clients professionally.
Support during staff shortage.
Understand customer service and satisfaction.