Market Success Manager

RAYUS Radiology•Boynton Beach, FL

10d

About The Position

RAYUS Radiology is seeking a Senior Market Success Manager to drive profitable referral growth, market share expansion, and commercial excellence across assigned markets by leading Account Executives. The role oversees market planning, referral development strategy, sales execution, customer retention, and commercial performance management. This is a full-time position supporting the South Florida territory, with regular travel throughout assigned markets and territories.

Requirements

High school diploma or equivalent.
Bachelor’s degree in business, marketing, healthcare administration, or a related applicable field; relevant applicable years of experience may be considered in lieu of a degree.
At least five years of experience in healthcare sales, marketing, business development, or related commercial work.
At least three years of leadership experience managing sales, business development, or customer-facing teams.
Experience with client relationship management (CRM) platforms, sales performance metrics, and business analytics.
Demonstrated success driving market growth, achieving performance objectives, and leading high-performing teams.
Proficiency in Microsoft Excel and Microsoft Office applications.
Regular travel throughout assigned markets and territories; reliable transportation is required.
A valid driver’s license and proof of current insurance are required to personally drive a vehicle for company business, whether company-owned or personal.

Nice To Haves

Master’s degree in business administration, healthcare administration, marketing, or a related field.
Experience in diagnostic imaging, radiology, or the healthcare services industry.
Experience leading multi-site teams and executing large-scale growth initiatives.
Experience with Salesforce or similar client relationship management (CRM) platforms.

Responsibilities

Lead, coach, and develop Account Executives and Market Success Managers to achieve market growth, customer retention, and business objectives.
Collaborate with Operations, Marketing, Radiologists, and Executive Leadership to meet volume, revenue, and strategic growth objectives while fostering accountability, customer focus, and continuous improvement.
Manage hiring, retention, onboarding, and ongoing training for team members.
Conduct performance evaluations and support compensation, development, performance improvement plans, disciplinary actions, and termination when necessary.
Lead regular team meetings and one-on-one meetings with direct reports, and complete field rides with the sales team.
Mentor team members and promote collaboration, accountability, continuous learning, and effective use of compensation and HR systems.
Set daily priorities, ensure timely completion of project tasks and milestones, and follow escalation procedures.
Establish team goals, performance metrics, and expectations; monitor results and implement improvement plans.
Drive adoption and effective use of Salesforce and other commercial systems in accordance with company standards.
Lead change-management initiatives and support market and enterprise-wide programs.
Partner with radiologists, operations leaders, and corporate departments to support business objectives and organizational alignment.
Manage assigned budgets and resources to execute team priorities and projects efficiently.
Develop and execute market growth strategies, targeting plans, and customer segmentation initiatives to increase volume, market share, and profitability.
Identify, prioritize, and pursue new business opportunities, including referral sources, customer segments, service lines, and strategic accounts.
Monitor market performance, referral trends, profitability, and competitive activity to inform decisions and growth strategies.
Partner with Marketing on campaigns, educational programs, and market-specific growth initiatives.
Build and maintain relationships with physicians, health systems, payors, and key referral sources.
Collaborate with radiologists to promote clinical services and educate customers about company capabilities.
Deliver presentations, seminars, and educational programs to customers, industry organizations, and trade events.
Oversee customer relationship management activities, including accurate documentation of customer interactions and market intelligence.
Facilitate service recovery and resolve customer concerns in partnership with operations leadership.
Support payor contracting activities, monitor referral patterns, and identify opportunities to improve market performance.
Lead or participate in local, regional, and national growth initiatives, serving as project lead when appropriate.
Support the development and delivery of sales training, onboarding, and best-practice sharing across the organization.
Contribute content, facilitation, and leadership at national, regional, and market sales meetings.
Mentor new sales leaders and support leadership development initiatives.
Perform other duties and projects as assigned.