Customer Success Manager (Mid-Market)

Vendelux • New York, NY

7d • $120,000 - $150,000 • Hybrid

About The Position

Vendelux is hiring a Customer Success Manager to manage mid-market customer accounts across the full customer lifecycle, from onboarding and enablement through adoption, renewals, upsells, and negotiations. The role calls for someone experienced in high-growth B2B SaaS who can manage a complex portfolio, drive retention, and help shape Vendelux’s Customer Success function.

The position is hybrid, with four days per week in Vendelux’s New York City office. The Customer Success Manager will travel to customer sites at least two days per month to strengthen relationships and accelerate customer outcomes.

Requirements

• At least 4 years of experience in Customer Success, Account Management, or a combination of both.
• Experience owning the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts in a fast-paced environment.
• Willingness and ability to travel to meet customers in person and build face-to-face relationships.
• High accountability and ability to work independently without needing to be chased for updates.
• Strong communication skills, including the ability to navigate difficult conversations with customers and internal stakeholders.

Nice To Haves

• Experience at a B2B SaaS or high-growth technology company.

Responsibilities

• Manage customer accounts across the full lifecycle, including onboarding, enablement, renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage competing priorities, with nine or more active workstreams expected at any given time.
• Lead structured onboarding and training programs to achieve fast time-to-value and long-term product adoption.
• Run proactive meeting campaigns and renewal processes so accounts remain engaged and do not fall through the cracks.
• Negotiate renewals and expansions and build business cases that demonstrate clear return on investment.
• Drive retention through creative efforts to address at-risk accounts and prevent churn.
• Travel to customer sites at least two days per month to strengthen relationships and accelerate outcomes.
• Contribute to customer community building through webinars, case studies, and events.

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental, and vision
• 401(k)
• Catered lunch every day in the New York City office
• Unlimited PTO
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed