Senior Manufacturing IT Analyst

FormFactor Inc.•Farmers Branch, TX

5d•Onsite

About The Position

The Senior Manufacturing IT Analyst will join FormFactor's IT Manufacturing Systems team and serve as the primary onsite Manufacturing IT representative for the Farmers Branch manufacturing site. This role acts as a key liaison between Manufacturing Operations and IT, partnering with Production, Engineering, and Quality teams to support manufacturing applications, onboard new technologies, resolve production-impacting issues, and drive continuous improvement across factory operations. As part of the broader IT Manufacturing Systems team, the successful candidate will work closely with Manufacturing Systems Analysts, Application Specialists, Architects, and Infrastructure Engineers who support FormFactor's manufacturing technology environment. This role will leverage the team's expertise, training, and Level 2/Level 3 support while serving as the local face of Manufacturing IT for Farmers Branch. The ideal candidate combines semiconductor manufacturing experience, strong problem-solving skills, learning agility, and a hands-on approach to supporting a fast-paced manufacturing operation.

Requirements

Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work

Nice To Haves

Experience supporting semiconductor manufacturing systems, manufacturing applications, or manufacturing operations technology.
Experience in semiconductor wafer fabrication, assembly, test, advanced packaging, or related semiconductor manufacturing environments strongly preferred.
Experience supporting MES, SPC, Equipment Management Systems, factory automation platforms, or manufacturing reporting solutions.
Supporting platforms such as Applied Materials PROMIS, Applied Materials XSite, INFICON, camLine, or similar semiconductor manufacturing systems is highly desirable.
Experience working directly with Manufacturing Operations, Process Engineering, Equipment Engineering, Quality, or Factory Automation teams.
Experience supporting production-critical applications in a manufacturing environment.
Experience participating in software implementations, upgrades, testing, validation, and go-live support activities.
Experience coordinating with software vendors, implementation partners, and cross-functional technical teams.
Experience supporting 24/7 manufacturing operations preferred.
Process qualifications, equipment lifecycle management, yield improvement, quality systems, and preventive maintenance.
SQL, databases, reporting tools, application troubleshooting, system integrations, and interfaces.
ITIL-based incident, problem, and change management processes.

Responsibilities

Serve as the primary Manufacturing IT liaison for the Farmers Branch manufacturing site and the local representative of FormFactor's IT Manufacturing Systems team.
Partner with Manufacturing Operations, Process Engineering, Equipment Engineering, Quality, and Production teams to understand business needs, operational challenges, and system requirements.
Support manufacturing applications including MES, SPC, Equipment Management systems, factory automation solutions, reporting tools, and custom-developed manufacturing applications. Current platforms may include technologies such as Applied Materials PROMIS, Applied Materials XSite, INFICON manufacturing solutions, camLine applications, and related factory systems.
Troubleshoot production-impacting application issues and coordinate resolution with IT Manufacturing Systems team members, infrastructure teams, vendors, and business stakeholders.
Support onboarding of new manufacturing equipment and associated software solutions, ensuring successful deployment, testing, validation, and operational readiness.
Translate manufacturing business requirements into support requests, enhancement opportunities, project requirements, and continuous improvement initiatives.
Coordinate user acceptance testing (UAT), release validation, user training, knowledge transfer, and post-deployment support activities.
Escalate complex issues to Level 2 and Level 3 support teams while maintaining ownership of communication, coordination, follow-up, and issue resolution.
Maintain a visible presence within the manufacturing environment and develop strong relationships with engineers, technicians, operators, and site leadership.
Ensure manufacturing systems and support activities follow established IT standards, including change management, documentation, validation, security, and governance processes.