Senior IT Analyst

OPTIVEUM sp. z o.o. • Capon Bridge, WV

1d • PLN 130 • Hybrid

About The Position

We are Optiveum, a specialized IT recruitment and outsourcing company. Currently, we are looking for an Expert IT Analyst to join our client—a highly established and prominent organization in the banking industry. In this role, you will join a team responsible for building, enhancing, and operating a Self-Service Portal that enables self-service capabilities for end-users across the bank. You will drive the design, development, and continuous improvement of automated services while contributing to the overall service architecture to deliver a best-in-class digital user experience.

Requirements

• Strong, proven experience as an IT Analyst, System Analyst, Service Developer, or in a similar role.
• Hands-on experience with BMC Remedy and BMC Remedy IT Service Management (ITSM).
• Practical knowledge of BMC Helix, Digital Workplace, Self Service Portal, or comparable service management platforms.
• Strong knowledge of databases and SQL (including MySQL).
• Experience with Workspace Developer or similar service development environments.
• Background in data analysis and interpreting data to support business decisions.
• Good understanding of service architecture, integrations, and enterprise application design.
• Proactive mindset with strong ownership, problem-solving capabilities, and excellent stakeholder management skills.
• Advanced proficiency in both Polish and English.

Responsibilities

• Take end-to-end ownership of the service architecture, workflows, and integrations supporting the Self-Service Portal ecosystem.
• Analyze, design, develop, and maintain requestable and automated services.
• Gather, challenge, and translate business requirements into concrete technical solutions.
• Design service questionnaires, approval flows, workflows, and application integrations.
• Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis.
• Create and maintain technical specifications, process documentation, and operational procedures.
• Drive standardization, automation, and optimization across the service catalog.
• Collaborate closely with service owners, platform teams, and stakeholders in an Agile environment.

Benefits

• Salary: Up to 130 PLN/h net (B2B).
• Work model: Hybrid (50% remote / 2 to 3 days per week from the office).
• Location: Warsaw, Poland.
• Contract type: B2B contract (initial project duration from mid-August 2026 to mid-February 2027, with a high likelihood of extension).
• Fast-track payments: Accelerated payment terms for B2B contractors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed