Technology Consulting_Sector Transformation_Telecom_Sr Manager_Denver

EY Studio+ Nederland•Chicago, CO

4d•Hybrid

About The Position

EY is seeking a Senior Manager to join their Telecom Consulting team. This role focuses on helping clients solve complex business and technology challenges related to transformation strategy, operating model design, and large-scale delivery. The Senior Manager will advise communications service providers on modernizing their technology landscape, enhancing customer and employee experiences, and optimizing operations. Responsibilities include defining transformation roadmaps, shaping solution strategies, and leading execution across complex programs. The role involves serving as a trusted advisor to senior client stakeholders, integrating strategy, business, technology, and delivery teams to address challenges in areas like B/OSS modernization, customer care, service operations, product management, field service, network transformation, and revenue management. This is a consulting leadership position requiring the ability to combine sector insight with practical execution to achieve client results.

Requirements

A bachelor’s degree.
Eight or more years of relevant experience in consulting, technology transformation, or enterprise change.
Significant experience serving telecom clients.
Experience in one or more of the following areas: B/OSS transformation, telecom systems modernization and operating model change; Transformation strategy, business case development and value realization; Systems integration, vendor coordination and complex program delivery; Network transformation, digital operations and customer or service experience improvement; Emerging telecom technologies such as 5G, cloud, AI-enabled operations, APIs and edge services.
Strong consulting and leadership skills, including client relationship management, proposal development, executive communication and cross-functional team leadership.

Nice To Haves

A master’s degree is preferred.
Experience navigating complex client and stakeholder environments.
Demonstrated leadership and ability to inspire high-performing teams.
Excellent communication, facilitation and interpersonal skills.
Experience delivering transformation strategies, operating model changes or complex implementations in a consulting environment.
Familiarity with telecom technologies and platforms across network, B/OSS and digital service domains.
Experience coordinating solution design and delivery across internal teams, client teams, vendors and alliance partners.

Responsibilities

Lead telecom consulting engagements from strategy through execution, ensuring delivery quality, stakeholder alignment, and measurable business outcomes.
Advise clients on transformation roadmaps, target operating models, business cases, and solution priorities across telecom technology and operations.
Guide clients through complex initiatives including B/OSS transformation, systems integration, network-related change, digital operations, and service experience improvement.
Manage program economics, governance, risks, and team performance across multiple workstreams and client stakeholders.
Drive business development through proposal leadership, opportunity shaping, thought leadership, and building trusted advisor relationships with priority telecom accounts.
Lead engagement delivery and day-to-day management of telecom consulting workstreams.
Build and manage senior client relationships, including executive-level interactions and steering committee communications.
Contribute to business development through proposals, points of view, pursuits, and account expansion opportunities.
Collaborate across EY capabilities and alliance teams to bring integrated solutions to clients.