DE-Senior Manager (m/f/d)

Apple

About The Position

Apple Retail brings together expertise to help people do what they love and deliver an only-at-Apple experience. The Senior Manager creates a positive environment for customer interactions that supports performance goals and business priorities. They help drive the store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decisions. The role leads specific parts of the experience and partners with the Store Leader to identify, analyze, and solve complex problems. The Senior Manager leads and develops a team, including Managers, and helps recruit, train, and retain a diverse, high-performing team. They actively participate in Floor Leadership, model expected behaviors, address customer and team member concerns, and execute operational strategies across assigned functional areas and the store. They uphold company policies, protect company assets and confidential information, and contribute to an inclusive, safe, and respectful environment that reflects Apple’s values.

Requirements

Three years of leadership experience in retail, sales, or a related field.
Proficiency in English and the local language, both written and spoken; sign language is supported.
Availability to work a schedule based on business needs that may include nights and weekends, and reliable attendance as scheduled, in line with local laws and approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to build trust within a team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to adapt communication style to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges and handle difficult conversations calmly in a fast-paced, changing retail environment.
Effective organization, planning, and prioritization skills.

Responsibilities

Lead a team, including Managers, and support each team member in achieving performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by engaging with team members and customers, modeling effective practices, meeting business priorities, and delivering exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate.
Establish, plan, and execute operational strategies for assigned functional areas and the entire store to drive business priorities and achieve performance goals.
Support the Store Leader with business strategies and critical decision making; help identify, analyze, and solve complex problems.
Maintain and uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Promote an inclusive environment by respecting differences, demonstrating inclusion and diversity in daily activities, and modeling inclusive leadership.
Build, develop, and retain diverse teams, and take action to create a safe, respectful, and inclusive environment.
Perform other tasks as needed.