Senior Manager
About The Position
The Senior Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas, under the guidance of the General Manager. The role oversees business operations from details to the big picture and works to improve the guest experience and team performance in a fast-paced restaurant and entertainment environment. The position involves working an average of 50-hour work weeks, walking five miles per shift, and handling high-volume business days.
Requirements
- Must be at least 21 years of age.
- At least 5 years of restaurant or hospitality experience.
- Proficiency in managing cost of goods sold and labor.
- Strong business acumen.
- Ability to lead a team to create a memorable guest experience.
- Ability to work weekends, nights, and holidays.
- Ability to work in a fast-paced, noisy environment with distracting conditions.
- Ability to work an average of 50-hour work weeks and walk five miles per shift.
- Ability to oversee all aspects of the business, from minor details to the big picture.
Responsibilities
- Promote positive team member relations, delegate managerial duties effectively, and foster high staff morale.
- Analyze financial reports and develop action plans to grow revenue and control costs to meet or exceed annual budgets.
- Ensure execution of staff training programs.
- Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
- Deliver a guest experience through food, drinks, and games.
- Maintain a safe and secure environment for guests and staff.
- Continuously improve operational execution through attention to detail and adherence to operating standards and procedures.
Benefits
- Competitive salary.
- Quarterly bonus program.
- Health, dental, vision, and long- and short-term disability coverage.
- Employee Assistance Program.
- Buster’s Legacy Fund, which supports team members during difficult times.
- 401K matching plan.
- Free food.
- Free gameplay.
- Large leadership team with multiple managers per shift.
- Fun work environment.
- Career growth opportunities across Dave & Buster’s and Main Event Entertainment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
