Senior Manager, U.S. Health Care Benefits

Comcast Resume•Philadelphia, PA

About The Position

The Senior Manager of Global Benefits plays a key role in delivering U.S. health care programs that support the health and wellbeing of Comcast NBCUniversal employees and their families. The position leads strategic relationships with health care, advocacy, and clinical partners, with responsibility for vendor performance and member experience. It combines vendor leadership, health care expertise, and data-driven insights to evaluate program performance, identify opportunities, and put Physical Wellbeing strategy into action. The role collaborates with leaders and partners across Global Benefits, Human Resources, and the business. The position oversees vendor performance, service delivery, operational execution, contractual commitments, expenses, and related financial obligations. It leads renewals and negotiations and may lead or support sourcing activities such as RFPs, evaluations, contracting, and implementation. The Senior Manager analyzes claims, utilization, engagement, financial, and member-experience data; tracks health care trends and market developments; and turns findings into recommendations aligned with benefits strategy. The role also supports program governance and compliance, partnering with Legal, ERISA counsel, consultants, vendors, and internal stakeholders on regulatory requirements, documentation, audits, reporting, remediation, plan materials, and operational risk controls. Employees are expected to follow Comcast’s Operating Principles, prioritize customer experience, collaborate, drive results, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Requirements

Bachelor’s degree or equivalent combination of education and relevant professional experience.
5–7 years of experience in employer-sponsored health benefits, health care consulting, health plan administration, vendor management, or a related field.
Strong knowledge of the U.S. health care and employer-sponsored benefits landscape, including self-funded health plans.
Demonstrated experience managing complex health care vendor relationships, including vendor renewals, contract negotiations, RFPs, and implementations.
Working knowledge of regulatory requirements affecting employer-sponsored health plans, including ERISA, the ACA, and mental health parity.
Strong analytical skills and experience interpreting claims, utilization, engagement, financial, and member-experience data.
Strong business judgment and ability to balance employee experience, program effectiveness, affordability, compliance, and operational considerations.
Ability to lead large-scale vendor implementations across a complex vendor ecosystem and collaborate effectively with internal and external stakeholders.
Excellent written and verbal communication skills, including the ability to communicate effectively with employees, HRBPs, and other internal stakeholders.
Highly organized and comfortable managing multiple priorities in a fast-paced, evolving environment.

Responsibilities

Lead strategic relationships with health care, advocacy, and clinical partners, overseeing performance, service delivery, and operational execution.
Set expectations and accountability for contractual commitments, performance guarantees, service levels, compliance, and member experience.
Lead vendor business reviews and performance discussions, using data to assess results, address issues, and identify opportunities to strengthen program value.
Manage vendor operating expenses, invoice approvals, performance credits, and other contractual financial commitments.
Collaborate with vendors and internal teams to resolve complex issues, advance priorities, and improve program performance.
Use AI, automation, and digital tools to improve vendor management, reporting, meeting preparation, action tracking, and performance insights.
Lead vendor renewals and negotiations, including financial terms, service offerings, contractual protections, performance commitments, and value opportunities.
Lead or support RFPs, vendor evaluations, finalist discussions, contracting, and implementation of new or expanded solutions.
Partner with Procurement, Legal, consultants, and other stakeholders on sourcing, contracting, renewals, and implementation.
Ensure vendor accountability against contract requirements and facilitate remediation as needed.
Evaluate the performance and effectiveness of Comcast health care programs.
Monitor claims, utilization, engagement, and member-experience data to identify trends, risks, and opportunities.
Translate complex data and market information into insights and recommendations aligned with Comcast’s benefits strategy.
Monitor health care trends, competitive benchmarks, vendor capabilities, market innovation, and industry developments to identify opportunities to improve employee experience, outcomes, and program value.
Partner across Global Benefits and with consultants, vendors, and other stakeholders to advance strategic priorities and execute program changes.
Support program governance to ensure programs operate consistently with plan requirements and business objectives.
Partner with Legal, ERISA counsel, consultants, vendors, and internal stakeholders on compliance with ERISA, the ACA, MHPAEA, and other applicable federal and state requirements.
Coordinate compliance-related vendor activities, documentation, auditing, reporting, and remediation as appropriate.
Support development and maintenance of plan documents, participant communications, required notices, and other program materials.
Identify operational risks and opportunities to simplify processes, strengthen controls, and improve program administration.
Follow Comcast’s Operating Principles, prioritize customer experience, collaborate as a team, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.