Senior Manager - MarTech AI Transformation
About The Position
The Senior Manager will join American Express’ Enterprise Comms & MarTech Experiences (ECMX) MarTech organization within Membership Portfolio Services. Reporting to the Director, MarTech AI Product Strategy, this role will help define and scale AI-native ways of working across Product, Marketing, and Operations teams. It combines AI transformation, product management, operating model design, and organizational change, moving AI initiatives from pilot to enterprise adoption and improving how teams discover opportunities, make decisions, build products, and deliver business outcomes using AI. Success requires strong product thinking, operational rigor, and a passion for experimenting with emerging technologies and translating innovation into practical business impact. The role leads the transition of AI initiatives from pilot to scaled adoption, develops repeatable frameworks and operating models, and partners across Product, Marketing, Technology, Risk, and Compliance. It also manages the AI portfolio and governance, tracks adoption and business value, and reports on progress and risks. A further focus is transforming product management practices through AI-enabled workflows and tools.
Requirements
- At least 5 years of experience in Product Management, Product Operations, Product Excellence, Business Transformation, Innovation, Change Management, or related fields.
- Demonstrated experience driving adoption of new technologies, processes, or ways of working at scale.
- Strong product thinking and ability to connect user needs, business outcomes, and technology opportunities.
- Proven ability to influence stakeholders across complex organizations and drive alignment without direct authority.
- Strong understanding of AI, GenAI, and emerging technology trends.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- MBA preferred.
- Experience in Product Management, Product Operations, Product Strategy, Design Thinking, Human-Centered Design, or Innovation.
- Passion for AI demonstrated through hands-on experimentation, personal projects, prototypes, AI-enabled products, or practical professional application; candidates should be prepared to discuss initiatives they personally drove.
- Experience implementing enterprise software, AI platforms, workflow automation tools, or productivity technologies.
- Experience using AI tools to improve workflows, automate processes, develop prototypes, build applications, or enhance product management practices.
- Experience within marketing technology, digital product, SaaS, or technology organizations.
Responsibilities
- Lead the transition of AI initiatives from pilot to scaled adoption across ECMX.
- Define repeatable frameworks for evaluating, launching, and scaling AI solutions.
- Develop operating models, playbooks, and implementation approaches that accelerate value realization.
- Partner across Product, Marketing, Technology, Risk, and Compliance teams to drive successful implementation.
- Manage the AI initiative portfolio, including priorities, dependencies, risks, milestones, and outcomes.
- Establish governance frameworks that enable responsible AI adoption at scale.
- Track business impact, adoption, productivity gains, and realized value across the portfolio.
- Produce executive reporting on roadmap progress, outcomes, risks, and opportunities.
- Define how AI can transform product management across ECMX.
- Reimagine discovery, research, prioritization, PRD creation, experimentation, and delivery through AI-enabled workflows.
- Evaluate emerging AI tools and capabilities that improve how teams build products and make decisions.
- Partner with Product leaders to pilot and scale AI-native product management practices.
Benefits
- Competitive base salaries.
- Bonus incentives.
- 6% company match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location.
- Free and confidential counseling support through the Healthy Minds program.
- Career development and training opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
