Senior Manager, Workplace Experience

Mars•Chicago, IL

10d•$134,400 - $184,800•Onsite

About The Position

The Senior Manager, Workplace Experience is a pivotal leadership role responsible for creating a seamless and high-performing workplace at the Mars Snacking HQ (GIC). This leader will integrate two critical functions—facilities operations and global administrative support—into one cohesive Workplace Experience (WPE) team. The ideal candidate is a skilled people leader and a strategic influencer who can unify a diverse team of facilities professionals and executive/administrative assistants. This role is accountable for setting the strategy and driving operational excellence across both disciplines, ensuring our workplace environment and administrative services empower senior leaders and enhance the productivity and engagement of all associates.

Requirements

Bachelor’s degree or equivalent practical experience.
7+ years of experience in a relevant field such as facilities management, corporate real estate, or business operations.
3-5+ years of direct people leadership experience with a proven ability to manage diverse teams.
Demonstrated ability to influence and build strong relationships with senior executives and cross-functional partners.
Proven experience managing vendors, budgets, and complex operational processes.
Exceptional communication, negotiation, and organizational skills.

Nice To Haves

Experience managing executive assistant teams or leading administrative functions.
Experience leading workplace transformation or office strategy initiatives.
Strong change management skills and experience leading teams through transition.

Responsibilities

Build, mentor, and lead a high-performing, integrated team, fostering a culture of accountability, service excellence, and collaboration.
Champion the professional growth of all team members by providing targeted coaching, creating development plans, and building new capabilities across the facilities and administrative functions.
Unify the team under a "one team" mindset, ensuring consistent service standards and a positive, inclusive environment.
Serve as a trusted strategic partner to the Mars Snacking Leadership Team, anticipating needs and aligning workplace services with key business priorities.
Influence and negotiate effectively with a wide range of senior stakeholders to drive alignment and secure resources for key initiatives.
Collaborate closely with cross-functional partners (P&O, IT, Finance, Security) to deliver integrated, associate-centric workplace solutions.
Develop and execute a comprehensive facilities strategy for the GIC that enhances associate engagement and reflects our culture.
Oversee all aspects of facilities management, including vendor performance, compliance with health and safety regulations, and management of the operational budget.
Lead space planning, office moves, and workplace design projects to create a modern, efficient, and inspiring work environment.
Lead a team of Executive and Administrative Assistants to provide best-in-class support to senior leaders.
Establish and refine standards, processes, and coverage models to ensure consistent, high-quality administrative support that enables leadership effectiveness.
Drive continuous improvement by implementing modern administrative tools and processes.
Establish and monitor key performance indicators (KPIs) to measure service effectiveness, efficiency, and stakeholder satisfaction.
Identify opportunities to streamline operations and enhance the associate experience by leveraging data, feedback, and industry best practices.
Lead change management efforts related to the evolution of our workplace and leadership support models.