Senior Manager, Workforce Technology Solutions

CHANEL • Fort Washington, MD

1d • $87,500 - $170,000 • Hybrid

About The Position

CHANEL is looking for a Senior Manager, Workforce Technology Solutions to join our Chanel Tech_ team in Piscataway, NJ or New York, NY. You will lead this Tech Service Pillar by managing a team of internal & external resources, developing roadmaps/priorities, and implementing an operating model to support our systems. This role will be a key partner for our People & Organization (HR), Boutique Excellence / Operations and Payroll teams while being an active member of our Tech Support Teams. Management capabilities will include timekeeping strategy / policy alignment, labor & scheduling, accruals, boutique punch/kiosk functionality, payroll integration, reporting, and compliance-driven enhancements.
Our ideal candidate will have 7+ years of Workforce Solutions Tech Payroll & HRIS experience and a passion for working in a team environment.

Requirements

• 7+ years’ work experience in Workforce Technology, UKG & HRIS Systems
• AI data and process experience
• Retail knowledge and operational understanding of a boutique, store or call center operate functionally
• Strong hands-on expertise with UKG Workforce Management / UKG Dimensions, including timekeeping, accruals, scheduling, attendance, reporting, and device/kiosk functionality.
• Experience supporting payroll integrations between UKG WFM and payroll/HR systems.
• Working knowledge of Workday or other HRIS platforms is preferred, especially as upstream/downstream systems connected to payroll and workforce management processes.
• Strong UKG product suite experience (e.g. Ultipro, Kronos, Dimensions, UKG Ready, Bryte)
• Excellent communication skills with people at all levels, able to story-tell, present to and influence senior management
• Ability to lead and motivate cross-functionally to achieve strategic and tactical goals
• Ability to create dynamic power point presentations
• Expert in leading the evaluation of new technologies
• Creative, innovative, and cross-functional approach to problem solving while considering overarching organizational goals.
• Strong organizational skills with the ability to manage and prioritize multiple deliverables
• Luxury retail and/or brand experience preferred
• Ability to lead, motivate, and direct subordinates and cross functional teams
• System design experience
• Ability to partner with the business community and IT to achieve common objectives
• Current knowledge of latest technology and practices available within the IT industry
• HR & payroll process knowledge
• A minimum of 7 years’ work experience in Workforce Solutions (Payroll and Scheduling)- UKG required
• Able to work in our office in Piscataway, NJ or New York, NY at least 3 days a week onsite required
• Retail Industry is strongly preferred
• Direct people management experience preferred
• Bachelor’s degree in IT or related field.

Nice To Haves

• Master’s degree a plus

Responsibilities

• Be the go-to Chanel Tech expert for Workforce Solutions (Payroll, Workforce Management, HRIS Integrations)
• Implement new functionality and direct support for existing functionality within the People & Payroll system landscape including Workday, Ultipro, UKG Dimensions, & UKG Workforce Management
• Manage an operating model for integrations across payroll, workforce management, and people systems, including UKG, payroll platforms, and upstream/downstream enterprise systems
• Own and enhance UKG Workforce Management functionality including timekeeping, scheduling, accruals, leave balances, time clocks/kiosks, attestation, approvals, and reporting
• Partner with Payroll, P&O, Retail Operations, and Boutique leadership to improve workforce processes supported by UKG
• Lead configuration, testing, release management, and production support for UKG WFM enhancements
• Drive improvements in payroll accuracy, schedule compliance, labor reporting, and associate/manager usability within UKG
• Manage integrations between UKG WFM, payroll systems, HR systems, finance/cost center structures, and reporting platforms.
• Lead & participate in senior level meetings (e.g. SteerCos, Leadership Team meetings, Strategic Roadmaps, Governance)
• Work with business partners to assess software solutions for key initiatives
• Manage cross-functional teams (‘IT’ resources – internal & external and end-users) associated with projects for any of the above systems.
• Create project plans for all work tasks associated with the implementation of new functionality
• Identify implementation risks and strategies to mitigate them and engage with appropriate team members and leadership for updates
• Manage the creation and execution of test plans
• Manage the creation and execution of training plans as necessary
• Communicate project status to business and IT stakeholders
• Manage relationships with external vendors for both software & professional services, help negotiate terms and design RFPs and RFIs when strategically necessary

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior