Senior Manager, Workforce Development Program Portfolio Lead

Capital One • McLean, VA

11d • $149,000 - $187,100

About The Position

Senior Manager, Workforce Development Program Portfolio Lead Workforce Development programs create access to roles and equip individuals across all backgrounds with the skills needed to have successful careers at Capital One. Through our programming, participants gain exposure to the corporate workplace, develop job specific skills, and walk away equipped with the knowledge and tools to move into meaningful careers. We are the destination for curating experiences that enable talent across Capital One and within our communities to thrive in the workplace. We aspire to provide a best-in class experience for candidates, hiring teams, program associates, and business partners, and have a ton of fun along the way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented coworkers. ABOUT THE ROLE We are seeking a highly-talented Senior Manager to join the Workforce Development team as the overall portfolio lead for our Workforce Development Programs (Customer Facing Associate Mobility, Catalyst, Hiring our Heroes, and Year Up United). This individual will lead a team of program managers to drive a well-managed portfolio of programs prioritizing creating exceptional associate experiences and deep strategic relationships with business partners. This individual will work closely with leaders in our businesses, External Affairs, and our broader Talent Acquisition Organization. The ideal candidate will have a passion for developing early career talent and proven experience leading programs and processes in a well-managed way. They should be excited about building destination roadmaps and influencing strategic decisions using a data-backed approach. This role requires a solution-oriented team player who is comfortable navigating ambiguity, possesses excellent communication skills, and has a proven track record of great people leadership. We are looking for someone who: Thrives in a dynamic, fast-paced environment and seamlessly manages multiple priorities Executes flawlessly with close attention to detail while understanding the big picture Builds strong relationships, influences across levels and functions, and delivers great results Asks the tough questions and challenges the status quo Demonstrates creativity to solve complex problems and drives action across the organization Demonstrates a proactive, solution-oriented mindset and thrive in environments with ambiguity or evolving parameters. Models the right behaviors for the team and helps create a positive work environment Balances immediate action with long-term strategic thinking, driving both quick wins and sustainable organizational solutions.

Requirements

• Bachelor’s Degree or Military Experience
• At least 5 years of experience in Human Resources
• At least 5 years of program management, client facing, or consulting experience, or a combination
• At least 5 years of experience in an executive strategy role
• At least 5 years of people management experience
• Tech-Forward & AI Proficient: You are deeply engaged in the evolving technology landscape and proficient in the use of LLMs and general AI assistants (e.g., Google Gemini) to drive personal and team productivity.
• Strategic & Pragmatic Balance: You possess the unique ability to balance forward-thinking strategy with relentless pragmatism, ensuring that high-level goals are translated into actionable execution.
• Influential Data Storyteller: You demonstrate strong influential communications across all levels and utilize data-driven storytelling to identify insights and move the needle on key initiatives.
• Structured Thinker: You excel at taking "gray space" problems and creating structured delivery plans with clear outcomes. You are an exceptional analytical thinker with sound independent judgment and meticulous attention to detail.
• Adaptable Change Agent: You are highly effective in rapidly changing environments and adept at navigating complex challenges to drive process improvements.
• Collaborative Partner: You have a proven track record of collaborative work relationships, thriving in a matrixed environment and comfortable influencing colleagues including VP+ leaders.

Nice To Haves

• Bachelor’s Degree or Military Experience
• 6+ years of experience in Human Resources
• 6+ years of experience in program management, including new program development and delivery
• 5+ years of experience managing executive level stakeholders across different business functions
• Exceptional oral and written communication skills, including strong deck building capabilities
• Significant experience analyzing metrics, trends, and survey data, and using them to make strategic changes

Responsibilities

• People Leadership empowering and inspiring a well managed team to deliver their best work, establishing a team environment where each team member feels included and valued, and managing all talent and performance management activities.
• Direct the strategic vision for your portfolio of programs, which involves defining team scope and impact, strengthening partner interactions, setting multi-year goals, transforming the candidate and associate experience, and communicating your strategy across the organization.
• Continuously looking towards the future of Workforce Development and evolving your programs to meet emerging talent needs.
• Manage stakeholder relationships and influence leaders across partner groups.
• Determine new avenues to source talent for existing programs or pilot new programs to solve particular business needs.
• Consult and problem solve across the broader Workforce Development and Talent Acquisition Organization.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees