Senior Manager, USC Housing
About The Position
USC Housing, a division of USC Auxiliary Services, is committed to providing an exceptional residential experience for students, faculty, and staff across more than 50 properties both on and off campus. From first-year student housing to dynamic residential communities like the USC Village, we create environments where residents feel safe, supported, and part of the Trojan Family. We are seeking a Senior Manager, USC Housing, to lead operations at the USC Village and other assigned residential communities. This is a highly visible leadership role responsible for delivering a best-in-class residential experience while leading large, diverse teams in a fast-paced, 24/7 environment. The Opportunity This is more than a housing operations role—it’s an opportunity to lead one of the most prominent residential communities at USC. As Senior Manager, you will oversee daily operations at the USC Village, a flagship residential and retail community with over 660 units housing primarily first-year and sophomore students. In addition to residential operations, you will play a key role in supporting the retail environment, partnering with external property management and campus stakeholders. You will lead through others—guiding managers, supporting frontline staff, and fostering a culture of accountability, respect, and service excellence. Success in this role requires a leader who is proactive, emotionally intelligent, and highly organized—someone who can navigate complex employee relations, balance competing priorities, and anticipate needs before they arise.
Requirements
- Bachelor’s Degree. Combined experience/education as substitute for minimum education.
- 5 years of relevant management experience, including experience leading managers. Combined experience/education as substitute for minimum work experience.
- Management level experience in a university Auxiliary Services section.
- Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information, please visit the policy website.
- Ability to lead, train, coach, counsel, and evaluate employees.
- Demonstrated written and oral communication skills.
- Knowledge of applicable federal, state, local, and University laws and policies.
- Budget development and control experience.
Nice To Haves
- Master’s Degree
- USC Auxiliary Services management level experience.
- In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.
Responsibilities
- Provide strategic and operational leadership for USC Housing communities, including the USC Village and other assigned properties
- Lead, coach, and develop managers and large frontline teams, including union staff, with a focus on employee engagement, performance, and accountability
- Foster a positive work environment by proactively addressing employee relations issues, resolving conflicts, and supporting staff development
- Oversee all aspects of building services operations, including custodial services, light maintenance, inspections, and readiness for occupancy
- Ensure timely and high-quality completion of work orders, leveraging systems and data to monitor performance and improve efficiency
- Manage large-scale operational cycles, including student move-in and move-out, summer conference programs, and deep-cleaning initiatives
- Conduct daily walkthroughs of facilities to proactively identify issues and maintain a “white glove” residential experience
- Partner with cross-functional stakeholders including Facilities Planning & Management, Residential Education, Customer Service, and external vendors
- Support retail operations within USC Village in collaboration with property management partners
- Plan and manage budgets, including staffing, supplies, equipment, and inventory
- Lead sustainability efforts aligned with USC’s zero-waste and environmental goals
- Ensure compliance with university policies, safety standards, and regulatory requirements
- Serve as an on-call leader for emergency response, including after-hours and weekend incidents as needed
- Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Benefits
- USC offers a comprehensive benefits package that supports employees and their families, including:
- Robust healthcare options
- Retirement plans with employer contributions
- Tuition benefits for employees and their dependents
- These programs are designed to support long-term well-being, financial security, and continued growth.
- You’ll also become part of the Trojan Network—a strong, connected community that supports long-term career growth and opens doors to opportunities both within USC and beyond.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
