Senior Manager, U.S. Health Care Benefits

Comcast • Philadelphia, PA

21h

About The Position

The Senior Manager of Global Benefits leads strategic relationships with Comcast’s health care, advocacy, and clinical partners, with responsibility for vendor performance, service delivery, operational execution, and member experience. The role uses health care expertise and data-driven insights to evaluate program performance, identify opportunities, and translate Physical Wellbeing strategy into action. It collaborates with leaders and partners across Global Benefits, Human Resources, and the business.

The position leads vendor renewals, negotiations, sourcing activities, and implementations; evaluates health care program effectiveness using claims, utilization, engagement, financial, and member-experience data; and supports program governance and compliance. It works with Procurement, Legal, ERISA counsel, consultants, vendors, and internal stakeholders to improve program value, employee experience, outcomes, affordability, compliance, and administration. The role may use AI, automation, and digital tools to improve vendor-management processes and reporting.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 5–7 years of experience in employer-sponsored health benefits, health care consulting, health plan administration, vendor management, or a related field.
• Strong knowledge of the U.S. health care and employer-sponsored benefits landscape, including self-funded health plans.
• Demonstrated experience managing complex health care vendor relationships, including vendor renewals, contract negotiations, RFPs, and implementations.
• Working knowledge of regulatory requirements affecting employer-sponsored health plans, including ERISA, the ACA, and mental health parity.
• Strong analytical skills and experience interpreting claims, utilization, engagement, financial, and member-experience data.
• Strong business judgment and ability to balance employee experience, program effectiveness, affordability, compliance, and operational considerations.
• Proven ability to lead large-scale vendor implementations across a complex vendor ecosystem and collaborate effectively with internal and external stakeholders.
• Excellent written and verbal communication skills, including the ability to communicate effectively with employees, HRBPs, and other internal stakeholders.
• Highly organized and comfortable managing multiple priorities in a fast-paced, evolving environment.

Responsibilities

• Lead strategic relationships with health care, advocacy, and clinical partners, overseeing performance, service delivery, and operational execution.
• Set expectations and accountability for contractual commitments, performance guarantees, service levels, compliance, and member experience.
• Lead vendor business reviews and performance discussions; assess results, resolve issues, and identify opportunities to strengthen program value.
• Manage vendor operating expenses, invoice approvals, performance credits, and other contractual financial commitments.
• Build relationships with vendors and internal teams to resolve complex issues, advance priorities, and improve program performance.
• Use AI, automation, and digital tools to improve vendor management, reporting, meeting preparation, action tracking, and performance insights.
• Lead vendor renewals and negotiations involving financial terms, service offerings, contractual protections, performance commitments, and value enhancements.
• Lead or support RFPs, vendor evaluations, finalist discussions, contracting, and implementation of new or expanded solutions.
• Partner with Procurement, Legal, consultants, and other stakeholders during sourcing, contracting, renewal, and implementation activities.
• Maintain vendor accountability to contractual requirements and facilitate remediation as needed.
• Evaluate health care program performance and effectiveness; monitor claims, utilization, engagement, and member-experience data for trends, risks, and opportunities.
• Translate complex data and market information into insights and recommendations aligned with Comcast’s benefits strategy.
• Monitor health care trends, competitive benchmarks, vendor capabilities, market innovation, and industry developments to identify opportunities to improve employee experience, outcomes, and program value.
• Partner across Global Benefits and with consultants, vendors, and internal stakeholders to advance strategic priorities and execute program changes.
• Support program governance to ensure programs operate consistently with plan requirements and business objectives.
• Partner with Legal, ERISA counsel, consultants, vendors, and internal stakeholders on compliance with ERISA, the ACA, MHPAEA, and other applicable federal and state requirements.
• Coordinate compliance-related vendor activities, documentation, auditing, reporting, and remediation as appropriate.
• Support the development and maintenance of plan documents, participant communications, required notices, and other program materials.
• Identify operational risks and opportunities to simplify processes, strengthen controls, and improve program administration.
• Follow Comcast’s Operating Principles, prioritize customer experience, collaborate as a team, support inclusion, drive results and growth, and contribute to the Net Promoter System.

Benefits

• Comcast provides a range of benefits options, expert guidance, and always-on tools personalized to support employees physically, financially, and emotionally; further details are available in the benefits summary on its careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior