Senior Manager, The Collective Experience & Operations Lead

PwC•Washington, DC

4d•$91,000 - $321,500

About The Position

As a Senior Manager, The Collective Experience & Operations Lead, you will oversee internal meeting and event services supporting planning, logistics, scheduling, and confidential coordination across a range of business needs. You will lead large efforts, apply sound judgment to complex situations, guide teams through changing priorities, and develop clear, client-focused communication and practical solutions that support operational excellence within PwC’s Internal Firm Services practice. You will shape how meetings, conferences, workshops, and other gatherings are organized while coaching teams, managing stakeholder needs, and contributing to efficient day-to-day operations.

Requirements

At least a high school diploma or equivalent degree.
At least 6 years of experience.

Nice To Haves

At least one of the following: Digital Event Strategist (DES) certification, Certified Meeting Professional certification, and/or a Certificate in Meetings Management.
Experience leading large-scale events and experience programs across complex stakeholders.
Experience driving event strategy, operations, and technology for varied audiences.
Ability to apply systems thinking to identify process gaps and improvement opportunities.
Ability to craft clear messaging for executive and client-facing presentations.
Ability to coach teams through ambiguity, change, and competing priorities.
Experience managing vendor, venue, audiovisual, and budget coordination.

Responsibilities

Lead the planning and delivery of internal and external meetings, conferences, workshops, and experience-driven events.
Coordinate event logistics, timelines, venues, vendors, audiovisual support, and virtual event technology across multiple programs.
Advise leadership on event strategy, service delivery, and operational priorities aligned with business objectives.
Develop event plans, budgets, forecasts, and post-event reporting to track performance and identify improvements.
Manage supplier relationships, contract details, and service expectations for venue, production, hospitality, and technology support.
Guide teams through complex scheduling, stakeholder input, and changing requirements while maintaining smooth execution.
Apply knowledge of visitor management, reception operations, travel planning, and event websites to support seamless attendee experiences.
Coach team members, resolve issues affecting delivery, and promote consistent service across event programs.
Evaluate event data, attendee feedback, and process gaps to refine planning methods and strengthen operational outcomes.
Coordinate communication across internal groups to keep event deliverables aligned and on schedule.