Senior Manager, Technology Product Management UXL-GraphQL (MULTIPLE POSITIONS) – Bethesda, MD

Marriott•Bethesda, MD

5h•$150,426 - $180,700•Hybrid

About The Position

Marriott International, Inc. is seeking a Sr. Manager, Technology Product Management for UXL-GraphQL. This role involves supporting technologies that deliver customer, product, and developer experiences for the UXL platform, enabling UXL consumer and contributor enablement for all stakeholders. The position requires collaboration with business partners and technical teams to maintain a well-groomed product backlog, bridging technical and business efforts with a product mindset for API product management. The role is end-to-end, from discovery and user story refinement through supporting engineering and operations to ensure customer satisfaction goals are met. It demands strong management and leadership skills in a highly matrixed environment with multiple competing priorities. The Senior Manager will engage key stakeholders to drive the development and implementation of enhancements from conception to launch, understanding implications and suggesting trade-offs. A key responsibility is managing, enhancing, and executing the integrated multi-year UXL roadmap to drive adoption, improve platform performance, and enhance customer experience. The role also involves supporting a cross-functional team to champion UXL powered by GraphQL technology and GraphQL API products, bridging innovation across digital products and platforms, and overseeing strategic digital partnerships.

Requirements

Bachelor’s degree or foreign equivalent degree in Software Engineering, Information Technology, Computer Science or related technical field followed by 6 years of progressively responsible experience in information technology application design or development.
6 years of experience with Agile Development methodologies and product development planning and execution and tools including JIRA.
6 years of experience converting business needs into technology requirements.
6 years of experience assessing customer needs, creatively approaching solutions, and deciding and influencing appropriate courses of action.
6 years of experience explaining product vision, business objective, technical feasibility, defining requirements, and technical implementations in oral and written presentations to stakeholders.
6 years of experience leading shared products or technical platforms.
5 years of experience with API technology concepts.
4 years of experience delivering results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines.
1 year of experience directly or indirectly managing teams.

Responsibilities

Support technologies that deliver customer, product and developer experiences for the UXL platform and supports UXL consumer and contributor enablement for all stakeholders.
Collaborate with business partners and technical teams to maintain a well-groomed product backlog of features including refined user stories with solid technical solutions ready for development.
Be involved in the product end-to-end, from discovery and user story refinement, through supporting engineering and operations to ensure customer satisfaction goals are met.
Demonstrate management skills and leadership in a highly matrixed environment and work with multiple stakeholders on numerous competing priorities.
Bridge technical and business efforts and bring a product mindset to API product management.
Engage key stakeholders to drive the development and implementation of enhancements or new capabilities from conception to launch, understanding implications and suggesting trade-offs.
Manage, enhance, and execute the integrated multi-year UXL roadmap across platform enhancements, consumer and contributor enablement to drive adoption and platform performance goals while improving the customer experience.
Support a cross-functional team capable of championing and communicating the needs and benefits of UXL powered by GraphQL technology and the GraphQL API products.
Bridge innovation across emerging and existing Digital products and platforms.
Oversee strategic digital partnerships with external and internal stakeholders.
Provide clear vision and scope documentation, use cases and workflows to support development and leverage APIs and shared platforms to deliver engaging digital experiences.
Document user experience flows to clearly demonstrate how user experience relates to GraphQL APIs for each product to help support consumer onboarding, evangelization and UXL adoption.
Help define new product features and optimizations of existing ones, and incorporate them into UXL product roadmap.
Develop new requirements based on platform usage as well as consumer and contributor needs.
Monitor progress of adoption of best practices.
Contribute to the development of the team through training/mentoring others, knowledge sharing and leveraging of best practices.
Manage day-to-day team activities while being the main point of contact for consumer stakeholders of UXL.
Manage consumer and contributor onboarding process, provide product stakeholder management throughout enablement, gather feedback from internal and external stakeholders, and introduce improvements and create efficiencies.
Monitor UXL intake tickets and manage the lifecycle of intake tickets.
Gain feedback from internal and external stakeholders for intake processes, provide recommendations for improvements, and implement additional processes as necessary.
Measure platform KPIs (Key Performance Indicators) and report on impact platform metrics to senior leadership.
Evangelize UXL and GraphQL API.
Provide technical expertise and support to persons inside and outside of the department.
Demonstrate knowledge of job-relevant issues, products, systems, and processes.
Demonstrate knowledge of function-specific procedures.
Keep up-to-date technically and apply new knowledge to job.