Director, Platform Engineering (MULTIPLE POSITIONS) – Bethesda -MD

Marriott•Bethesda, MD

4h•$168,150 - $197,600•Remote

About The Position

Marriott International, Inc. is seeking a Director, Platform Engineering for multiple positions. This role involves overseeing day-to-day application development projects and engineering, leading continuous improvement in process definition and compliance, and directly managing software engineers and project managers. The Director will deliver on commitments to discipline partners, collaborate with architects on major organizational initiatives, and function as the technical decision-maker and problem solver to ensure projects are delivered on time and within budget. The position promotes project quality and manages the application development team to ensure satisfaction with all technology teams and business partners by adhering to standard application development tools and processes. A key responsibility is managing a continuous improvement program to enhance quality, consistency, and client satisfaction, including defining the API gateway roadmap with automated API provisioning. The role also requires understanding IT financial structures, managing corporate financial processes and standards, and influencing technology strategy by providing strategic advice and acting as a trusted advisor for leveraging/customizing software to meet digital marketing requirements. The Director will work with direct reports to ensure consistency of service delivery across client groups and facilitate compliance with standard application development tools and processes for both waterfall and agile development, estimation, and deployment. This includes monitoring projects for adherence to defined processes, communicating policy changes, and managing application development projects in partnership with IT teams, business partners, and providers. The role involves validating service provider performance against master services agreements and providing input to IT’s business strategy and planning. Support for defined IT Governance decision rights, standards, and practices is expected, along with driving adoption of CMMi or similar metrics for continuous improvement and alignment with industry standards. Demonstrating continuous improvement through metrics of quality, consistency, and client satisfaction, and working with service providers, IT teams, and business partners to implement these improvements are also key. Responding to issues identified in project surveys or other feedback processes to continually improve client satisfaction is essential.

Requirements

Bachelor’s degree or foreign equivalent degree in Computer Science, Electronics Engineering, IT or related technical field followed by 10 years of progressively responsible professional application development leadership experience.
7 years of technical experience within architecture development, including integration of backend systems and development
5 years of experience designing, managing and maintaining API gateway (Akana or other industry leading API Gateway) and developer portal in Production environment.
5 years of experience with integration approaches and architectures
5 years of experience with cloud-native solution, microservices-architecture and API orchestration architecture
4 years of experience with each of the following technologies – Java, NoSQL, Spring boot, Kafka, Docker, K8s, Cloud
3 years of experience with DevOps, CI/CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, and SEO
5 years of experience with API platforms, back-end services, database and networking components of full stack infrastructure
5 years of experience in building observability platforms using ELK, Prometheus, Grafana, and/or Graphite
5 years of experience with Akamai GTM, Akamai Bot Manager, Akamai Kona Site Defender, and/or Akamai Devops
4 years of experience with edge and application caching strategies using Akamai, Redis, Varnish, and/or Hazlecast,
5 years of experience with performance monitoring, debugging, optimization techniques and core web vitals
3 years of experience with frontend technology stacks NodeJS, ReactJS, VueJS, webpack and develop proof of concepts
5 years of experience with direct management of cross functional, sourced, or matrixed teams

Responsibilities

Oversee day to day application development projects and engineering while leading continuous improvement on process definition and compliance.
Directly manage software engineers and project managers.
Deliver on commitments to discipline partners and collaborates with architects on major organizational initiatives across multiple channels & platform.
Function as the technical decision-maker and problem solver to deliver projects on time and on budget.
Promote project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes.
Manage continuous improvement program to improve quality, consistency, and client satisfaction.
Define API gateway roadmap with automated API provisioning.
Understand IT financial structures and manage corporate financial processes and standards - including drivers of process costs.
Influence technology strategy by providing strategic advice, be a trusted advisor to discipline partners for leveraging/customizing software to meet their digital marketing requirements.
Work with direct reports to facilitate consistency of service delivery across client groups.
Facilitate compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tool and processes for both waterfall and agile development; Estimating standard tools and processes, incorporating flexibility for small and large projects; and deployment standard tools and processes.
Monitor projects for adherence to defined application development processes.
Communicate to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary.
Communicate important application development policy changes that affect service provider and/or Marriott operations.
Manage application development projects in partnership with IT teams, business partners and providers.
Work with application development service providers and validate the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement.
Provide input to IT’s business strategy and planning as needed.
Support and follow defined IT Governance decision rights, standards and practices.
Drive adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry.
Demonstrate continuous improvement through metrics of quality consistency and client satisfaction.
Work with application development service providers, IT teams, and business partners to implement continuous improvement activities
Respond to issues identified in project surveys or other feedback processes, to continually improve client satisfaction.