Senior Manager, Technology Operations

Walmart•Bentonville, AR

1d•$108,000 - $216,000•Onsite

About The Position

Walmart’s Item Experience & Content Strategy organization is looking for a strategic and action-oriented leader to shape how hundreds of millions of customers discover, browse, and shop online. As the Senior Manager of Trend Intelligence on the Social Commerce team, you will lead the strategic management, automation, and delivery of initiatives that turn trend and social signals into actionable insights and customer experiences. This is a highly cross-functional, high-impact opportunity to scale Walmart's Trend Hub, leveraging social data pipelines to influence the end-to-end customer journey on Walmart.com. About the team: Walmart is redefining the ways we discover and shop by blending content, culture, and commerce. The Social Commerce team helps power this transformation by building cutting-edge experiences on-site, enabling new sources for rich content, leveraging creator and community-led insight, and scaling trend intelligence across the enterprise. Alongside our Item Experience and Content Strategy teammates, we aim to make Walmart the most insightful, engaging, and effortless place to shop.

Requirements

Action-Oriented Leadership: Ability to thrive in ambiguity, applying structure and robust frameworks to accelerate end-to-end results.
Strategic Problem-Solving: Strong analytical mindset to develop long-term, sustainable solutions to complex operations issues in real-time.
Data-centricity: Proven ability to leverage data insights to inform strategic decisions, identify business opportunities, and validate processes.
Domain Expertise: Deep understanding of the social platform landscape, trend-detection tools, and modern social commerce innovations.
Executive Storytelling: Exceptional storytelling capabilities, with the ability to construct and deliver audience-specific, enterprise-level narratives.
Collaborative Ownership: Proactive leadership style, demonstrating the ability to manage complex initiatives independently while unifying cross-functional teams.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
OR 7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Define Walmart’s trend-understanding, owning the data pipeline from social signals to centralized insight.
Manage relationships with data providers, evaluate emerging sources, lead partner negotiations, and drive integration prioritization for Trend Hub.
Partner with Product and Engineering to refine trend-understanding logic, enhance internal dashboards, and maximize insight visibility.
Collaborate across Walmart to integrate trends into various org/team workflows, helping stakeholders build trend-informed features that elevate customer experiences.
Leverage data analysis/modeling to handle large datasets, validate logic, and turn raw data into recommendations.
Develop business cases and roadmaps to pitch ideas, influence priority, and secure buy-in from leadership.
Turn ambiguous challenges into actionable playbooks, long-term strategy, and automation.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.