Senior Manager, Technology Operations

Walmart • Bentonville, AR

2d • $90,000 - $180,000 • Onsite

About The Position

Customers shop whenever and wherever they want, choosing from a wide range of pickup and delivery options. To make these options happen, we have many teams across the business focused on ensuring customers have access to the right merchandise at the right time, while delivering an experience that makes them want to continue shopping with Walmart. About the Role In this role, you will be an essential part of the business team leading and delivering on post transaction fulfillment propositions that drive customer acquisition, retention, revenue growth, and profit for the eCommerce business. You will be part of a team that is responsible for delivering a Perfect Order experience and meeting customer satisfaction goals for the business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Marketing, Merchandising, Product, Store Operations, Finance, and others to identify opportunities, solve problems, and develop new propositions that drive value for our customers. This is a very high visibility role where we operate in a dynamic and agile environment. You need to be very comfortable in working through ambiguity, defining direction, and rolling up your sleeves to execute.

Requirements

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area.
• 2 years’ supervisory experience.

Nice To Haves

• 3+ years business management/consulting/finance/business ops/products ops and strategy experience in a leading consumer-facing company.
• Proven track record of successfully implementing new concepts or programs in a fast paced, digital retail environment.
• Experience improving the digital retail shopping experience by recommending insight driven (data, trends, internal and external research) journey changes and omni-channel capabilities.
• Experience building cross-functional strategies and deploying mobile and web experiences in an omnichannel capacity.
• Strong technical acumen and ability to dive into the technical details. Insights into modern interactive design and development standards; recognize and appreciate the differences between web-based and native app experiences.
• Skilled at leading and influencing a cross-functional matrixed team to successfully deliver against multi-track roadmaps.
• Ability to think end-to-end and champion the digital experience but also understand entire Walmart customer journey including Physical Stores.
• Strong leadership and excellent executive communication skills.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Executing on long-term vision and strategy for customer post-transactional experiences.
• Providing cross-functional leadership on internal and external best practices and standards to drive decision making.
• Conducting benchmark studies and competitive assessments.
• Delivering on key cross-functional projects that span across multiple teams within the organization.
• Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations, and more.
• Working with product to build prototypes to communicate design ideas to users and internal stakeholders.
• Conducting research, user testing, and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates.
• Defining metrics and KPIs that will help us measure and track business goals.
• Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from leadership.
• Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience.
• Driving GTM for finished products ensuring we are scaling in a way that balances the expectations of our customers, associates, stores, and leadership.
• Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior